Slot Planet Casino - El retiro del jugador ha sido cancelado.

Deposits here through PayPal won above amount. Used my card and partners they say if third party usage will need verification they closed account today voided winning saying tainted money. No chance to explain ,nothing. Wish I had read reviews on these ppl first. Scammers. Don't want to pay. Don't be stupid like I was Avoid. How they have this rating here is beyond me.

Dear Libbieee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found (here):

9.2 Deposits:

You may only use payment methods registered in your own name to make deposits.

We may limit your deposits on any single day.

9.3 Withdrawals:

No withdrawal will be processed, and funds cannot be withdrawn from your account until: (i) Verification Checks have been satisfactorily completed; (ii) payments have been confirmed; and (iii) you have complied with any other withdrawal conditions, specific rules and promotional terms relating to your use of the Website and/or affecting your account (for example, any applicable bonus terms). Please note that Verification Checks include checks on your identity, age, place of residence and proof of ownership for any payment methods used (including the source of your funds or wealth) as further set out in clause 5. We may withhold any withdrawal in instances where you have not complied with any of the conditions in this clause.

Furthermore, please check our Fair Gambling Codex for Players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Petronela 

Dear Libbieee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It is my account and I had third party approval. I tried to complain but they closed account. I wrote on email they directed me to a link tht I could not use as account was closed

I see. Could you please advise if you have an official Power of Attorney signed by the owner of the payment method? Have you presented it to the casino?

I have never been asked for anything. Account closed. I can get the owner of the third party to show he allowed me to use card he is my partner

Have you had the third-party approval on paper before you placed any deposits, please? If yes, you can forward the official document to petronela.k@casino.guru. Thank you in advance.

Dear Libbieee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.