SlotHunter Casino - El jugador afirma que el pago se ha retrasado.

I won €1750 and wanted to withdraw it. I have not claimed a bonus. I uploaded all documents for verification and everything was confirmed and verified. My payments have always been declined and customer support keeps stalling me. The last employee told me that everything has now been verified and I can make a payment to my bank account. I have requested an immediate transfer payment and nothing happens. I screenshotted everything and saved everything. I urgently ask for help

Ich habe 1750€ gewonnen und wollte es auszahlen. Ich habe keinen Bonus in Anspruch genommen. Ich habe alle Dokumente zur Verifizierung hochgeladen und es wurde alles bestätigt und verifiziert. Meine Zahlungen wurden jedes Mal wieder abgelehnt und vom kundensupport werde ich jedes Mal hingehalten. Die letzte Mitarbeiterin hat mir gesagt das jetzt alles verifiziert wurde und ich eine Auszahlung ausführen kann auf mein Bank Konto. Ich habe eine Sofortüberweisung Auszahlung beantragt und geschieht gar nichts. Ich habe alles gescreenshotet und alles gespeichert. Ich bitte dringends um Hilfe

Dear elmakhtari,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear elmakhtari,

Have you received your withdrawal from the casino yet?

Dear elmakhtari,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.