Slots of Vegas Casino - El reintegro del jugador se ha retrasado.

I deposited bitcoin and played with no bonus . I gave them all my info again along with my bitcoin address . They said it's going to be 7 days and then another 7 to 10 days . It should just be put back on my bitcoin like the other casinos I play online

Dear Amc916,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Amc916,

Have you received your withdrawal from the casino yet?

No I have not and I feel like they are giving me the runaround I have given them my full name and all the other info they asked for 3 times along with my bitcoin address

Thank you for your reply, Amc916. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Not with this casino but others yes I read that they finally approved my withdrawal but still have not received it

however I still have not received it they are telling me another 7 to 10 days even though it's been many more since the 27 of november

Alright. I would recommend that we give it a few more days. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Still nothing they have till the day after Christmas they said

Thank you very much, Amc916, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi Amc916,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Slots of Vegas Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what is the current status of the player's withdrawal request and when they can expect them to be processed from your side? It's been 3 weeks since the player requested a withdrawal, what is the reason for such a delay?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

I talked to the casino via chat and they told I would have my withdrawal on the 27th

Thank you for the updates, Amc916. I hope this will be true and you'll receive the payment. Let us know about it as soon as there's any news.

Haven't received my withdrawal as of 10:30 pm . On the 27th

I'd like to ask Slots of Vegas Casino to react to this complaint and specify if the withdrawal request of the player has been processed from its side.

I've talked to them and they claim they have a lot of withdrawals. I did talk to them on chat today and told them I felt they were a scam they said I will get my money but couldn't tell me when

You can talk to them if u want to

They finally released my withdrawal for 2419.00 thank you for everything!

Dear Amc916,

I'm glad to hear that you finally received the payment from the casino and your issue has been resolved successfully so I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru