Slots of Vegas Casino - La retirada del jugador se retrasa.

It has been well past the time to pay out the withdrawal, what worries me is I also have two other Bitcoin withdrawals for $2,500 a piece. It has been 13 business days and still no approval process has been completed.

Hello Madman103,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots of Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I did use a bonus but I have made one withdrawal from that bonus all ready which was paid out. I honestly don’t know how long I have been verified. I spoke to the Casino last Wednesday I believe. They told me there has been a lot of winners and they are behind.

Just so you are aware, I now have a $2,500 withdrawal that is past the 7 day process.

My $500 withdrawal was approved, now I guess another 3 weeks and they will pay it out.

Hello Madman103,

Glad to hear that the part of the withdrawal has been approved. Please let us know once it arrives.

Thank you and I will, I am hoping it doesn’t take just as long.

Hello Madman103,

Could you please advise if there's been any update? Did you receive any money or is it pending since?

This is still pending, now the other withdrawals are way past due to be approved.

Hello Madman103,

Can you please confirm if no payment has arrived until now? If still not, we will definitely try to intervene.

Dear Madman103,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I did receive the $500 withdrawal, I haven’t received the others as of yet.

Hello Madman103,

Please let us know once the money arrives so we can close the complaint accordingly.

Dear Madman103,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

The complaint was reopened based on the player's request.

Dear Madman103,

Can you please advise if the rest of the payments arrived?

No target have not all arrived and for some reason they split that last payment into two different payments.

Thank you Madman103 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you Madman103 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Slots of Vegas Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Greetings all,

I can see that all requested withdrawal are approved and there were payments released (and confirmed delivered in Blockchain Explorer) on the 3rd of April and the 20th of April. It appears an additional payment is yet due and should be released in the coming business days.

Best wishes,

Nick and Slots of Vegas

Thank you very much for the update. We will keep this complaint open until Madman103 confirms their withdrawal has been successful. Please keep me informed about any further developments.

I have received all but one payment. Thank you for your help in this matter.

Well it’s Thursday and no deposit which means today is the tenth day, they told me to come back tomorrow to escalate it. They don’t make withdrawals over the weekend so a Monday at earliest at this point. That’s why I will never make big deposits to them biggest of their turn around time. Other casinos I can deposit a couple thousand and more than like only get half my money bag but at-least my withdrawal only takes 24 hours.

So just an update today the representatives said even though it’s been ten business days they can not escalate it until next Friday May 5th. It’s almost like asking you guys for help hurt the timeline. Kinda like I am being punished on the last withdrawal. I want to thank you for helping with the first ones they got to me sooner than normal. But now the last one is going to be pushed.

Dear Madman103,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Everything was paid, only took 3 months.

Dear Madman103,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter