SlotsandCasino - El jugador experimenta un retraso en el retiro de Bitcoin.

I made sure to send all my KYC documentation and wait until my account was validated to even deposit any more money here. After hitting some amazing wins (that would have probably never happened had I not been playing with a bonus that capped my cash out at $250) I made it through the playthrough requirement and I then opened up customer service chat to ask how long my withdrawal could take. I was ensured that the time between initially requesting my withdrawal to actually receiving the funds via bitcoin would be NO LONGER THAN 48 hours. 

About 24 hours later, since I saw no change in status on my withdrawal request, I got back on chat and spoke with a completely different customer service agent. I was told for the second time that my bitcoin withdrawal would reach my wallet no later than 48 hours from the time I initially requested the withdrawal. 

It is currently less than 3 hours away from the confirmed and promised time frame I was given to receive my cash out funds … and of course … the run around begins. 

I do not recommend this casino to anyone. 

Please see screenshots. 

Hello Tellwednesday,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlotsandCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hi Nick,

The following are the answers to your questions:

-I got an email from SLOTSANDCASINO on Monday afternoon, 4/22 — "We would like to inform you that we have completed the review of the documents, and we are pleased to inform you that your documents have been approved".

-I used my own money to make a crypto deposit paired with a % bonus to play with. I completed the wagering requirements probably twice over. My balance was well over $1,000, but there was no point in continuing to play as I knew I’d only be able to cash out 10x my deposit (sadly) which was $25.

-The last time I spoke with the casino was last night around 10pm EST, 3 hours shy of the 48 hour payout time frame I’d been promised *twice*.

Hello Tellwednesday,

As it has been 14 day since the verification, can you please advise if there's been any update with the withdrawal?

Dear Tellwednesday,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.