Slotty Vegas Casino - El jugador ha sido acusado de abrir múltiples cuentas.

I am accused of multiaccounting but definitely not a 2 account .... deposit was always easy but when I had a profit of 4500 eiro it was closed ..... I also get no feedback

mir wird multiaccounting vorgeworfen habe aber definitiv kein 2 account.... einzahlung erfolgte immer problemlos aber als ich ein gewinn von 4500 eiro hatte wurde es geschlossen..... bekomme auch keine rückmeldung mehr

Dear Michael,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the General T&Cs and I found this:

"In all cases, only one account per customer, per household, per address, per shared computer and per shared IP address will be allowed to sign up and make use of Slotty Vegas. Slotty Vegas may and will determine whether multiple accounts are linked to the same person."

Are you aware of having more than one account at this casino? Is there any chance that someone from your family created the account at the Slotty Vegas Casino?

Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or you can post it here).

Looking forward to hearing from you. Thank you in advance for your reply.

Best regards,

Kristina

hello Kristina,

I know that you can only have one account .. which is also the case because I didn't even know the casino before.

strange is only with the registration I was never informed that there is a 2 account.

Thank you for the feedback

hallo Kristina,

es ist mir bekannt das man nur ein konto haben darf.. was auch der fall ist weil ich das casino zuvor nicht mal kannte.

merkwürdig ist nur bei der anmeldung wurde ich nie darauf hingewiesen das es ein 2 Konto gibt.

vielen dank für die rückmeldung

Hi Michael,

My name is Kelly, a member of the Risk team here at SlottyVegas.

We have identified that your account is linked to another registered member at SlottyVegas Casino. Please be aware of our Term & Condition 5.6 which states the following:

In all cases, only one account per customer, per household, per address, per shared computer and per shared IP address will be allowed to sign up and make use of Slotty Vegas. Slotty Vegas may and will determine whether multiple accounts are linked to the same person.

Due to this breach of our Terms and Conditions, we have now permanently closed your account, forfeited all funds and removed your email address from our mailing list.

Your last deposit will be refunded within 72 hours.

No further correspondence on this matter will be entered into directly. Should you wish to discuss the matter further, you may raise this case with ProMediate. As our Alternative Dispute Resolution (ADR) they will act as the legal mediator between both parties.

Kind regards,

Kelly

Slotty Vegas Risk Team

hier die benachrichtigung vom casino und meine letzte einzahlung betrug 70 euro...

mfg

Thank you very much Michael for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you very much for the feedback

mfg michael

super vielen Dank für die rückmeldung

mfg michael

Hi Michael,

I looked at your case and understand your situation. I will contact the casino and see what can be done.

Hi Peter,

thank you for your efforts

lg

Hallo Peter,

danke für deine (eure) bemühungen

lg

Dear Michael, 

I received a reply from the casino including some evidence. Unfortunately, the evidence suggests you had two accounts in the casino. After one of the accounts was blocked, you tried to login with the other one. I'm afraid, I can't help you with this one. There are very few casinos that let players open more than one account. Most of the casinos consider this a breach of their T&Cs. I wish I could help you more.

Best regards,

Peter