Sol Casino - El jugador no puede retirarse.

Hi,

My account is fully verified and I haven't claimed bonuses yet. I won on my real money.

This casino only gives the withdrawal to crypto and mifinity.

I made a withdrawal from this casino to crypto wallet.

They cancelled without any reason.

On asking they are saying me to wager and win back the deposit again in the slot games 3 times.

At the last their representative even said it is impossible to wager it. Please refer the screenshot.

I want to know is this really justice?

I had already waged my deposit many times in the games and so I won some money. This is really cheating and kind of fraud going on.

Below I have attached few screenshots of the chats with their executives. Please check and help.

Dear Harsheet99,

Thank you very much for submitting your complaint. I am sorry to hear about your negative experience.

I’ve searched the terms and conditions of the casino and found this: https://sol.casino/en/terms

"8.13.4: (...) The Company has the right to cancel the withdrawal until the turnover conditions are fulfilled, or withhold a 10% commission from the amount to withdraw by debiting player's gaming account in order to refund payout fees, if:

- the total amount of stakes made in casino games is less than the last deposit for players from Canada, Brazil, Peru, Mexico, Chile, Argentina or is less than 3 times the last deposit for players from other countries;(...)

- a player performs actions aimed at wagering the required deposit amount in Roulette, Baccarat and Instant Games following the principle of betting with the minimum expected value of winnings (one or more players betting on all numbers at once, or on red and black or on punto and banco at the same time). (...)"

As it seems you wagered the amount only on live games according to the casino support representative, it’s expected of you to wager your deposit on games in the 'slots' section of the casino three times, before you will be to withdraw your funds.

I am looking forward to your reply.

Best regards,

Tomas

If I am going to wager thrice in slots game, my whole money might be 0.

Slot games are totally unpredictable I guess.

When I made the deposit I was not said that I have to visit my deposit in slot games also.

This is some new rule I can see now.

Thanks for your comment, Harsheet99

Please note that by making deposits to a casino you are expected to gamble. Depositing in casinos when you are not risking your money to gamble means we can't help you, as we consider the casino's decision in this situation as justified. Please let me know what you decide to do. I'll be looking forward to your reply.

Dear Harsheet99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.