SpinBetter Casino - La cuenta del jugador ha sido cerrada.

hello 

They are scammers. 

They closed my account without any reason and they don't give me my money. 

Dear khodadadiamir30,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinBetter Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your reply.

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

hello

I sent via email.

Thanks for your email.

Please understand the casino has the right to verify your identity before they allow you to access an account after a long time.

Have you inquired about the active balance on it?

Have you contacted the casino using the email used for registration?

Could you please specify which wallet service you used for deposits to the casino in the past?

Hi

• Have you inquired about the active balance on it? Yes, But they refused to provide details.
• Have you contacted the casino using the email used for registration? Yes
• Could you please specify which wallet service you used for deposits to the casino in the past? Crypto currency ( USDT,ETH)

Your use of the cryptocurrency should be associated with a service accessible only to you. Could you please explain which service have you been using?

Hello

I transferred cryptocurrency from FTX exchange wallet. Unfortunately, FTX exchange has been closed due to violation.

According to the FTX support page, the data should be recoverable

https://support.ftx.com/hc/en-us/articles/16845301546004-Account-Balances-and-Transactions

https://support.ftx.com/hc/en-us/articles/24862737408532-Downloading-Your-Transaction-History

Please let me know whether this solution helps you recover the information the casino is asking for.

I'll await your reply.

hello

I already contacted ftx, but could not find the desired transaction. This is useless. The casino is looking for an excuse not to open the account. I told them almost all my data was gone before they asked me for the transaction. Knowing that I don't have enough information, they asked me to request a transaction from two years ago.

Everything is clearly visible. The account profile is in my name and the account confirmation email has been sent to me.

You judge.

Hello khodadadiamir30,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you very much, khodadadiamir30, for your patience. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you khodadadiamir30 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask SpinBetter Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Dear khodadadiamir30,

Thank you for your message.

We have found that there are three existing accounts associated with your information. None of these accounts are blocked or have any restrictions. To assist you further, could you please provide more specific details, such as the account ID or your gaming account number?

We appreciate your cooperation and look forward to resolving this matter for you.

Best regards,  

SpinBetter Support Team

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear khodadadiamir30, I have contacted the casino representative directly in hopes of getting a response. I will keep you updated about any new developments. Thank you for your patience during this time!

Dear khodadadiamir30,

Based on the information you provided, there are several gaming accounts associated with your details:

- 476***029

- 476***237

- 476***427

None of these accounts have a verified email or phone number. Additionally, none of these accounts are blocked, nor do they have any restrictions in place. It appears that, using the account settings, you selected email as your login method. However, since you opted not to verify the email, you won’t be able to receive a password recovery link.

Currently, the only way to access your account is by entering the correct email and password.

One of these accounts indeed has crypto deposits, which were successfully credited and subsequently played. There are no withdrawal requests associated with these accounts, as none of them have fully completed profiles, meaning you would not have been able to make a withdrawal request.

We also did not find any support inquiries regarding these accounts. Unfortunately, we are unable to recover access for these accounts because the profiles are incomplete, and the information remains unverified. However, you can still log in to these accounts using your email and password.

Best regards,  

SpinBetter Support Team

Dear khodadadiamir30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.