Stelario Casino - El jugador cree que el reintegro se ha retrasado.

Hello,

I've made a deposit of 854 USDT, which converted into 791 EUR.

After playing for a while, I wanted to make a withdrawal, but I couldn't because I was obliged to play 3x my deposit before being eligible for a withdrawal.

So, forced to play, I managed to reach this wager level to qualify for a maximum withdrawal of 400 EUR per transaction, with a maximum of 3 simultaneous transactions.

It was sufficient to withdraw my balance of 1,022 EUR.

Several hours have passed, and my withdrawal requests are still pending.

There's no news on this, and the support team tells me to wait for the financial department.

From my experience with online casinos, deposits and withdrawals are usually instantaneous when it comes to cryptocurrencies.

Conveniently, the deposit to Stelario was immediate, but there's no response for the withdrawal.

Not only is this not happening here, but there's also no indication as to when it would happen.

I'm hoping to receive these funds as soon as possible.

I have met all the wagering requirements, cancelled the bonuses, and provided all the necessary documentation.

Thank you for providing this platform.

Hola

He realizado un deposito de 854 USDT que se convirtieron en 791 EUR.

Luego de jugar un rato quise realizar retiro que no fue posible porque estaba obligado a jugar x3 del deposito antes de poder acceder a un retiro.

Asi que obligado a jugar , logre alcanzar ese nivel de wager para acceder a retiro maximo de 400 EUR por transaccion con un maximo de 3 simultanes.

Suficiente para retirar mi balance 1,022 EUR.

Han pasado varias horas y aun mis retiros dicen pendientes.

Sin ningun tipo de noticia al respecto y el soporte me dice que hay que esperar al departamento financiero.

Acostumbrado a casinos online. Siempre los depositos y retiros son instantaneos cuando se trata de cryptomonedas.

Convenientemente el deposito a Stelario si fue inmediato , pero ni respuesta para el retiro.

Aqui no solo no estaria sucediendo sino que tambien no hay respuestas sobre cuando esto sucederia.

Espero recibir estos fondos lo antes posible.

Cumpli con todo lo pedido del wager, cancele los bonos y envio de toda la documentacion requerida.

Gracias por este espacio

Dear Simba33,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

This is the first time I've heard of a 14 day delay.

It is very important to clarify why this process is not normal.

Very disappointed in this site.

I want to clarify that they are 1,022 EUR and not 1,022 ARS

I did not find the EUR option in your options to add the complaint.

thanks for your help

Es la primera vez que escucho una demora de 14 dias.

Es muy importante aclarar porque no es normal este proceso.

Muy decepcionado de este sitio.

Quiero aclarar que son 1,022 EUR y no 1,022 ARS

No encontre la opcion de EUR en su opciones para anadir la queja.

Gracias por su ayuda

KYC COMPLETED

KYC COMPLETADO

Dear Simba33,

Have you received your withdrawal from the casino yet?

Hello, I received the full refund 5 days after ordering it.

Only for 400 Euros since due to fatigue I have canceled the rest of the withdrawal orders

I DO NOT RECOMMEND THE SITE TO ANYONE WHO PLAYS MORE THAN 500 EUROS IT IS A SUPER SLOW SITE AND LIMITED IN CUSTOMER RESPONSE SERVICE AND PAYMENT PROCESSING

Hola he recibido el re integro a los 5 dias de pedirlo

Solo por 400 Euros ya que por cansancio he cancelado el resto de los pedidos de retiro

NO RECOMIENDO EL SITIO A NADIE QUE JUEGUE MAS DE 500 EUROS ES UN SITIO SUPER LENTO Y LIMITADO EN SERVICIO DE RESPUESTA AL CLIENTE Y EN PROCESAMIENTO DE PAGOS

Dear Simba33,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru