El jugador tiene dificultades para reclamar las ganancias del casino.

Good afternoon, I regularly play at the Wildsbet casino and today while I was playing, I received a message stating that I had won 588,800 reais. I logged into the casino but was unable to collect my winnings. I then contacted support and they provided me with a link, however, it didn't work. I informed them that I would be reaching out to the casino guru. They then provided me with another link that redirected me to a WhatsApp group, which also didn't resolve anything. There were just a bunch of people complaining. So, I reached out to you guys, the casino gurus, to solve this. If I've won, it's mine.

Boa tarde sempre jogo no cassino wildsbet e hoje estava jogando e recebi uma mensagem dizendo que fui sorteado em 588800 reais entrei no cassino e não consegui receber aí entrei em contato com o suporte me passaram um link pra mim e eu entrei não entrou aí falei que iria entrar em contato com o guru dos cassino aí me mandaram outro link que foi pra o whatsapp um grupo que também não resolveu nada tinha era um monte de gente reclamando então procurei vcs do guru dos cassino pra resolver se ganhei é meu

Dear Marco1111,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with the casino

According to the message you received the bonus is for 5,888 BRL, I adjusted the disputed amount accordingly.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise what is the website of the casino in question?
• Have you previously redeemed any bonuses from this casino?
• Did casino support confirm the bonus offer is legitimate?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning, as I said in the complaint, I almost always play at this casino but I never received a bonus and out of the blue they sent me this message that I had won this amount but I contacted support they gave me a link that didn't resolve it they sent me more messages than I I had won I will send it to you

and the message comes from their website

Bom dia como eu falei na reclamação eu jogo quase sempre neste cassino mais nunca recebi bônus e do nada eles me mandaram essa mensagem que tinha ganhado esse valor mais entrei em contato com o suporte eles me passaram link que não resolve me mandaram mais mensagem que eu tinha ganhado vou mandar pra vc

e a mensagem vem do site deles mesmo

the site is wildbet777 it's all in the capture

o site é wildbet777 está tudo na captura

Look, you still insist that I'm losing the prize

olha pra vc ver ainda insiste que estou perdendo o prêmio 

This is the website. WWW.wildbet777

O site é esse. WWW.wildbet777

Thank you for clarification.

Please understand we cannot force the casino to give you any bonuses, especially if we can't even determine if the offer is legitimate.

I would recommend pursuing only bonus offers from the casino that are communicated to you via the casino directly. (for example in the promotion section on the casino website)

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.