Videoslots Casino - El jugador aún no ha recibido las ganancias.

Hi, I having a problem getting my money from videoslots. First I try bank withdraw does not work it fails. Then I try again I need to get my document that's fine passed verification. Tried bank withdraw again. Denied again now I got to try and withdraw using my credit card but I can't it's and option but won't let me withdraw money from there. Then talk to the multiple times try some stuff to open up credi withdraw ,none of it works. So the they say they well do it manually that also gets denied. Now their telling me their having issues with Canadian players withdraw and it's not getting fixed

Dear dasher19peanut,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi it's fine my kyc. But they approved it three or for times. It's keep going back on the site. Visa withdrawl do no give me and option to type in nothing. Now their saying it's a problem with withdrawls for Canadians. Changing their story almost every time I talk to them

Nothing has been updated can you please help

Dear dasher19peanut,

Have you received your withdrawal from the casino yet?

Dear dasher19peanut,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.