Wagerinox Casino - El jugador experimenta un largo retraso en el retiro.

I recently played on Wagerinox and managed to win some money. Great, right? Well, not quite. The joy turned into frustration when it came time to withdraw my winnings.

After successfully completing all the mandatory verification checks (as is customary with most online casinos), my account was fully verified. However, the positive news stops there.

I initiated a withdrawal request on 2023-12-06 (today being 2023-12-19), and the transaction is still in the 'Pending' state.

Despite reaching out to support multiple times, using both Live Chat and Email, I keep receiving the same response. They claim to have a significant backlog of withdrawals that need processing and assure me they will get to mine as soon as possible. However, after waiting for almost two full weeks, my confidence in receiving my money is dwindling.

In conclusion, I strongly advise avoiding this casino. There are far better options out there for a more reliable and enjoyable gaming experience.

Dear mk3245987,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please advise if it was your first withdrawal in this casino?
• Have you accumulated your winnings with or without an active bonus?
• Which payment method you have opted for to withdraw your winnings?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Petronela

Thanks for your reply.

• Could you please advise if it was your first withdrawal in this casino? Yes, this is my first withdrawal at this casino.
• Have you accumulated your winnings with or without an active bonus? Without. I deposited raw cash and didn't use any bonus.
• Which payment method you have opted for to withdraw your winnings? I opted for 'Bank Transfer' as payment method for withdrawal.

I appreciate your reassurance. I will patiently await confirmation of the withdrawal. Meanwhile, I plan to email the casino regularly for updates.

Thank you once again.

Best regards,

Max

Thank you very much, mk3245987, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear mk3245987,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Wagnerinox Casino representative to join this conversation.

Dear Wagnerinox Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear mk3245987,,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. The casino supposedly operates under a Curacao licence but we're unable to verify which. If you'd like I can provide you with the contact to all 4 of them.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka,

Casino.Guru