Wazamba Casino - La cuenta del jugador ha sido bloqueada.

It's a total scam. I tried to deposit at their casino (as I know 7signs, which is probably the same group and where I had no problems): My card doesn't work. I contacted customer service who told me that I could deposit with my spouse's card and that there was no problem with my potential withdrawal if I won, except that I would have to request the withdrawal on her card and not mine. So far so good --> I win 520 euros, I apply for a withdrawal --> No news for 10 days, I contact them (they told me I didn't need to validate any document) they tell me they are waiting for a document (I have to guess already) I give them everything 3 times because some documents are not validated (without any reason in short. ...) finally they close my account supposedly because I am not allowed to deposit with someone else's card (something I could understand if THEIR CUSTOMER SERVICE DID NOT CONFIRM THE REVERSE !!!!). Anyway, I'm waiting for my money but I'm going to sue, run away this site is a huge scam, SCAM.

Dear boskoyann,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found:

„the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty."

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

Could you please forward me the communication between you and the casino in which the casino allowed you to use a payment method that doesn't belong to you? You can send it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you in advance.

Best regards,

Kristina

Dear boskoyann,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I understand. But the fact is that i have a joint account with this person, we live together! It's not like it was a random person, it's my girlfriend since 6 years, and i can send you our joint account if needed, but we don't have "credit card" on this account. Only an account, so i can't pay with it. The fact is that, i'm sure they modified the rules, in the first time i asked to the support chat if it was ok, they told me yes. Now when i ask, they tell me no.

Well, i could understand if i asked a withdraw of 5000000 euros, but it's only 520 euros, for a casino which is very big, and i made the deposit with my GF's card (i live with her, we have joint account etc....) it's ridiculous. If you check history i played more than 20 hours to earn this 520 euros. 20 hours and they can't even give me 100 euros for this, their casino is ridiculous. 520 euros for a group that big, it's nothing, for me it's a lot and I played 20-30 hours on their casino but they don't care.

Btw i have an other problem with them :

They close my account and wazamba and also my account on 5gringos (their group) and proceed to refund (I deposed 25 on wazamba, and 13 + 10 on 5 gringos) and they only refunded me 10 for 5 gringos and never answer to my mails ! So where are the 13 euros ??? they stole me 520 now they also steal me the deposit ? wtf is this group, how can their reputation be that high.

And an other fact, they did not banned me in the first time. I have discussion with them like 3-4 times to verify my account and they ask for my GF's document ! So it's a proof that they (in a first time) wanted to validate my document even with the deposit with my GF's card (i told them and they asked for documents + they refused one document because they wanted it in PDF or JPG, and then i had to sent her passport, so they wanted the documents to verify it !!!) it's bullshit, they're lying, if it was that "forbidden" why so they ask for her document + my documents when i try to verify my account (at the first mail i told i made deposit with my GF's card) ! I can send you the screen of the mail if you want !

Thank you for your reply, boskoyann. Please note that you still have not provided me with the communication between you and the casino I requested in my first message. If you have any official confirmation from the bank that you are a legitimate owner of the bank account you used to make deposits, please forward it as well. Thanks.

there are the first emails they sent me. From the first one they knew that i made the deposit with my GF's card and they asked for her documents. So why after 5 mails they start to ban me ? They knew that, but because i won 500 euros they just cancelled it. This is pure scam...

You can see them asking for "passeport of Justine D***" because i told them that i made the deposit with her card (like they live support told me to do this, which was OK for them, but i don't have screenshot because i could not know in advance that they would reject me after !!)

And also they cancelled my win on 5gringos (their group, and the account closure appared in the same time, i got both mails) they only gave me back 10 euros, but i made a deposit of 10 + 13 euros on their casino !!! So they scammed me on this casino also (i won and asked for a withdraw of 40-45 euros) and only gave me 10 euros back and not the 13 euros other i made deposit also.... If it's can help you to see how they are not serious.

I am sorry, but the term clearly says that you must be the owner of the credit card. I am afraid that we are not able to proceed further with this complaint. The vast majority of casinos ask for documents from the payment method owner to make sure the card has not been stolen. Since you do not have proof that the casino allowed you to use this card, our hands are tied.

We would really like to help, but it is impossible for us this time. I can only recommend that you always use your own payment method, and if it doesn't work you either discuss this issue with the casino's support or play elsewhere.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.