Wildz Casino - El jugador se queja de los retiros lentos.

They take way to long to confirm your withdrawal, like they really want you to cancel it.

Dear Håkon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have received any winnings in the past or this were your first attempt for a withdrawal? Have you completed the account verification successfully? How many days ago you’ve requested the payment?

In regard to lengthy withdrawal process, it’s quite usual for payments to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello, the problem is that they don’t confirm my withdrawal. Its not a huge amount either. I have all my verfication in order and this also happened last time. This is an e-wallet withdraw, and that never takes this long. Other sites like Coolbet and rizk take MAXIMUM 6 hours. I’ve waited 3 days for it to become approved, despite having all my verification in order.

Dear Håkon,

Thank you very much for your quick reply. I understand how frustrating it must be for you if you’re used to different processing time, but please allow me to set the timer for 7 days and give some time to casino to sort out your withdrawal. If the payment has been confirmed I truly believe it’s only a matter of time before you’ll receive it.

If there’s no development by the end of next week, we will intervene. Thank you very much for your understanding.  

No, its still processing to get «approved» by their «payment-team»

ITS BEEN 6 DAYS, they still haven’t approved the withdraw

Have you accumulated your winnings with or without any active bonus, please?

None

Thank you very much, Håkon, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.  

Do you do anything tho?

Hello Håkon,

I looked at your complaint and will do my best to help you. I would like to invite Wildz Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

We would like to ask the Wildz Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

They paid

Dear Håkon,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam