1Red Casino - El reintegro del jugador se ha retrasado.

Hello,

i have a fully KYC verified account at 1red. I have already made withdrawals in the past as well.

I deposited 10.000€ a few days ago and played it to 25.000€.

I tried to withdraw the money. According to their ToS, the withdrawal limits are 5k/10k/30k (Day/week/month).

According to their ToS under "Withdrawals §5", they can take up to 48h to process a withdrawal.

But now, since i have won a relatively large sum, they try everything and make excuses to not send out my money.

In addition, they are also cancelling new withdrawal requests (remember, that i have a daily limit of 5k (and weekly 10k)).

They state, that i can request a new withdrawal 24 hours AFTER the old one has been SENT!

This is absolutely bullshit and a way to delay the withdrawal, so that there is a chance that the player looses it again.

Some Keyfacts:

04 Nov.: 10k€ in Crypto Deposits

04 Nov.: First 5k Withdrawal request (not sent out)

05 Nov.: Second 5k withdrawal (after 24 Hours). This one got cancelled, every other afterward as well.

KYC: Fully verified.

Wager: Wagered it multiple times and way more than 3x.

Withdrawal Method: Crypto as well.

The Support is not helpful at all. The answer is, that i need to wait longer, all the time...

And the best thing is, it is not even allowed for them according to their ToS to make me wait 24h before a new withdrawal after the other one has been sent. It should be, that i would need to wait 24h after i requested the withdrawal instead.

Dear NielsGambling,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Please close this one and delete it.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.