1xBet Casino LAT - La cuenta del jugador ha sido cerrada.

The site promised to reopen my account, and now it has closed my account! Without any reason, it hasn't provided the payment as promised, and there's been no explanation for why my account was closed. The site has taken 4152 reais, and it seems they won't pay me back! I reached out to IBAS and they directed me to come to you.

I'm trying to ask for your help, and you simply refuse me.

O site fez a promessa de reabrir minha conta, e agora fechou minha conta! Sem motivos, não me forneceu o pagamento como foi o prometido, e também não deu explicação sobre qual motivo encerrou minha conta, o site sumiu com 4152 reais, e pelo visto não vai me pagar! Entrei em contato com ibas e o mesmo me pediu para vim até vocês.

Eu tento pedir ajuda a vocês e vocês simplesmente me nega

Dear ivanvidalx,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you received any email after your account was closed? If so, please forward it to me at veronika.l@casino.guru.

Could you please specify what types of games you played? Were they slots, live casino games, or did you make bets on sports?

Did you play with or without a bonus?

Could you kindly confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good afternoon, Veronica!

I've already emailed you the evidence and the formalities of the outcome. If you need anything else, I'll be happy to help!

Bao tarde, Verônica!

Eu já enviei via e-mail as evidências e a formalidade do todo o desfecho, se precisar de qualquer outro coisa eu vou colaborar no que for necessário!

Thank you for your email. Just to clarify, is the disputed amount the bet you made in September 2023 that was not credited to the gaming provider as stated by the casino? Could you please specify what type of bet it was? Did you bet on sports or on some casino game?

Moreover, when was the last time you were able to access your 1xBet account?

Virtual sports, As the 1xbet casino made the statement, the money was withdrawn from my account, but it was not credited to the game, but the money left my account, and neither the amount bet 78 nor the amount 4152 that was the prize, and I have everything that bought that I won the prize, the prints and even the 1xbet website claims that the money left mine, but after that the 1xbet site, due to the fact that I insisted a lot on receiving the prize which is real and was bet in an act of good faith, blocked my account making claims that it could not pay me the prize due to the fact that I declared that I was addicted, but I did not make this declaration, and on the other hand this also does not take away my right to a prize, it provided me with a bonus of 2 thousand reais with a Rollover of 35 times the value of the bonus in casinos which would give 70 thousand reais,

But I didn't take the bonus!

Because: I didn't pay the 1xbet site with a bonus when I lost more than 40 thousand reais, so I want to receive the prize money 4152 reais.

They blocked and unblocked my account, putting psychological pressure on me, asking me for a doctor's certificate so they could pay me the prize, I handed in the doctor's certificate even though I didn't need it, but they didn't pay me the prize!

All attempts to receive the prize were frustrated! 1xbet put a lot of psychological pressure on me, all to avoid paying me the prize!

Esportes virtuais, Como fez a declaração o cassino 1xbet o dinheiro foi retirado da minha conta, mais não foi creditado no jogo, mais o dinheiro saiu da minha conta, e não voltou nem o valor apostado 78 e nem o valor 4152 que era o prêmio, e eu tenho tudo que comprava que eu ganhei o prêmio, os prints e até mesmo o site 1xbet alega que o dinheiro saiu da minha, só que depois disso o site 1xbet pelo fato de eu insistir muito a receber o prêmio que é verdadeiro e foi apostado em um ato de boa fé, fez o bloqueio da minha fazendo alegações que não podia me pagar o prêmio pelo fato de eu ter declarado que era viciado, só que eu não fiz essa declaração, e por outro lado isso também não me tira o direito de um prêmio, me forneceu um bônus de 2 mil reais com um Rollover de 35 vezes o valor do bônus em cassinos que daria 70 mil reais,

Só que eu não aceitei o bônus!

Porque: eu não paguei o site 1xbet com um bônus quando eu perdi mais de 40 mil reais, então eu quero receber o dinheiro do prêmio 4152 reais.

Eles bloqueia e desbloqueia minha conta, fazendo pressão psicológicas, me pedindo atestado médico para poder me pagar o prêmio, eu entreguei o atestado médico mesmo não precisando, mais enfim eles não me pagou o prêmio!

Todas as tentativas de receber o prêmio foi frustadas! Site 1xbet fez muita pressão psicológicas em mim, tudo isso para não me pagar o prêmio!

See that the bet was placed on 19.09.2023 at 17:41 hours, and even after days the prize amount had not returned to the player's account, neither the prize amount nor the amount wagered! Only the amount wagered came back simply because the 1xbet site didn't want to pay out the winnings, and that was days later

Veja que a aposta foi feita no dia 19.09.2023 as 17:41 horas, e mesmo depois de dias o valor do prêmio não tinha voltado para conta de jogador nem valor do prêmio nem o valor apostado! Só voltou o valor apostado pelo simples fato do site 1xbet não querer pagar o prêmio, e isso foi depois de dias

I apologize, ivanvidalx, but we regret to inform you that we cannot assist you with your request. As it has been more than a year since the initial request was made, we are unable to proceed with an investigation. This is considered a "cold case", and our policy dictates that we cannot pursue issues that occurred over a year ago. The gathering of evidence and construction of a timeline would be extremely challenging, if not impossible.

Due to the aforementioned reason, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.