22bet Casino - El depósito del jugador no es visible en su cuenta.

I made a crypto deposit of 3,000 Argentine pesos and they ask me to deposit 25,000 Argentine pesos to appear in my account because the minimum according to their operators is 0.07 eth. However, despite what its operators say, it appears [that I had not seen] that the minimum is 0.03 eth. I don't have any more money in crypto eth and I don't have enough money to make such a deposit. I was going to play a little for fun, it cannot be that they ask me to risk 25,000 to get 3,000 back. I ask for a refund if they are not going to credit me in some way. Part of the mistake is mine, but also theirs. X which is not 0.0.7 the minimum but 0.03. They can't keep my money if they don't credit it to my account.

Hice un depósito en cripto de 3000 pesos argentinos y me piden que deposite 25000 argentinos para que figure en mi cuenta x que el mínimo según sus operadores es 0.07 eth. Sin embargo a pesar de lo que dicen sus operadores figura [que yo no habia visto] que el mínimo 0.03 eth. No tengo más dinero en cripto eth y no tengo tanto dinero como para hacer semejante depósito. Iba a jugar un poco por diversión, no puede ser que me pidan arrieagar 25000 para qur me devuelvan 3000. Les pido la devolución si no me lo van a acreditar de alguna forma. Parte del error es mio, pero también de ellos. X que no es 0.0.7 el mínimo sino 0.03. No se pueden quedar con mi dinero si no lo acreditan en mi cuenta

Hello Karina,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 22bet Casino. Please allow me to ask you a few more question before we would move forward.

Is your current casino balance visible as 0? Are you able to play any kind of game? When was the last time you contacted the casino regarding a refund? Did you try to contact the licensing authorities of the casino?

Looking forward to your answer.

Regards,

Nick

Hello, good afternoon. current balance 0, I just saw it. Yes, the operators say that I have to deposit more money so that what I already put in will be reflected in my account. I did not know it was the first deposit. I sent the claim to the contact email. The answer is that the deposit is unfinished and that they can do nothing but pay more, there is no refund.

Hola buenas tardes. saldo actual 0, lo vi recién. Si, los operadores dicen que debo depositar más dinero para que lo que ya puse se refleje en mi cuenta. No lo conocía fue el primer deposito. Envié el reclamo al correo electrónico de contacto. La respuesta es que el deposito esta inconcluso y que no pueden hacer nada sino pago más, no hay reintegro.

Dear Karina,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 22bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 22bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 22bet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello! In this case, the player made a deposit for an amount lower than allowed for this type of payment. It is important to note that cryptocurrency transactions require special care and precision in execution. Cryptocurrency transactions can sometimes be more complex than traditional payment methods. Since the deposit was not indexed by our casino (due to an incorrect minimum amount), it is almost impossible to trace it. The player should have been more attentive and read the rules. When contacting our support team, the player was asked to make an additional deposit up to the minimum amount allowed for a successful transaction.

Thank you for the clarification. We have encountered similar cases in the past, and unfortunately, I understand that the casino does not have the ability to recover or refund the player in this situation.

Based on the clarification provided by the casino, we are closing this case as rejected.