22bet Casino - El jugador experimenta dificultades con el proceso de retiro de MasterCard.

Good evening,

I have a problem with the withdrawal of the account earnings, as in the withdrawal process via MasterCard the message failed to connect to the payment system appears. In the live chat they mentioned withdrawing via another medium after first identifying it and making a minimum deposit and staking the money at a 1.10 return (e-wallet, cryptocurrencies) or via SEPA in which I don't have a utility account in my name though . What is the safest procedure to follow to withdraw the winnings?

Dear oparebro21,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

If the casino has suggested using an alternative payment method for withdrawing your winnings, I highly recommend adhering to their guidance. Regrettably, casinos may be constrained and unable to provide a broad range of payment methods to their customers.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear oparebro21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.