7Bets.io Casino - El jugador aún no ha recibido las ganancias.

It's a scam casino. Over and over again I am asked for the same documents which I repeatedly submit. It is then confirmed that I am verified. I then attempt to deposit, after numerous conversations with agents I am told that I am not submitting my iban correctly,when we have exhausted this roundabout I am told oh no it is verification, we need the back of your passport. Then I submit it, then the process begins again I want my deposits back 425 quid. I know I will never see the winnings.

Dear Rockazar,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Yes fair enough

Dear Kristina

How can I contact you directly?

Thanks

Can I edit this please?

Dear Rockazar,

Have you received your withdrawal from the casino yet?

Dear Rockazar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.