7Signs Casino - El retiro del jugador se retrasa y no responde.

I requested a withdrawal on the 11th and was told it would take 3 business days to process the payment. However, up until now, the Casino has not paid me. I went to the chat to ask for an update, and each time, I was given a different story. They said the delay was due to my bank not processing the payment. I asked them for proof of this error, but they didn’t respond and just ended the chat. Another time, they said the delay was due to high withdrawal demand. Another time, they said the withdrawal period is 3 to 5 business days, even though I was initially informed it would be 3 business days. It’s always a conversation that doesn't make sense. It’s just 600 reais, and they are making it difficult to withdraw. Imagine if it were a larger amount. They just keep saying the payment is delayed but is being processed.

Don’t waste your time playing at this Casino. They are all frauds. I have screenshots of all the conversations, always filled with lies.

Solicitei o saque dia 11 pediram 3 dias úteis para realizar o pagamento, e até o momento o Casino não mim pagou entro no chat pra pedir alguma resposta e todas as vezes tem uma história diferente, fala que está atrasado devido o meu banco não está processando o pagamento pedir a eles prova do erro que eles informaram não mim responderam apenas encerra o chat, outra vez falaram que está atrasado por causa da alta demanda de saque, a outra vez já falaram que o saque e de 3 a 5 dias úteis sendo que mim informaram 3 dias úteis, e sempre e uma conversa sem fundamento, são apenas 600 reais estão colocando dificuldade no saque e imagina se fosse um grande ganho, só falam que está atrasado mais estão processando o pagamento.

Não perda seu tempo jogando nesse Casino ele são tudo fraude. Tenho todos print das conversas sempre com mentiras

Dear juniorcdb,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

There is no such thing, I play on several platforms, this has never happened, this time is very high and was requested via Pix, the platforms I play and in 1 hour I receive, I don't know why only this one has this long time, everything has already been verified, to receive and quickly to pay an eternity

Não existe isso não jogo em várias plataforma nunca aconteceu isso, esse tempo e muito alto e foi solicitado via Pix, as plataformas que jogo e no 1 hora recebo, não sei porque só esse tá com esse tempo todo já foi verificada tudo, pra receber e rapidinho pra pagar uma eternidade

I've been contacting them for a week now and they always give me the same unsubstantiated answers, just copy and paste the messages. This is unacceptable, it's the first platform I've played on where I've spent days to pay a small amount of money. I know several platforms and I play on many.

Hoje está com uma semana e entro em contato com eles sempre com as mesmas respostas sem fundamento, apenas copia e cola as mensagens isso e inaceitável a primeira plataforma que jogo que passa dias pra paga uma pequena quantia eu conheço várias plataforma jogo em muitas a única que aconteceu isso só foi essa ai

the case is already three weeks old and they continue with the same baseless conversations and you close the conversation out of nowhere lack of respect and I have not received any email from you, I spent a week informing you that I was not opening the page to send the documents and always with an excuse sent email informing the problems and I even sent my documents requested and never had a concrete answer, after a long time I managed to send the documents and continues with winding and lack of respect, I would like to know if I am a user or an employee to be paid monthly

o caso já está com três semanas e eles continuam com as mesmas conversas sem fundamento e vocês fecha a conversa do nada falta de respeito e não recebi nenhum e-mail de vocês, passei uma semana informando que não estava abrindo a página de envia os documentos e sempre com desculpa enviava email informando os problemas e até enviei os meus documentos pedido e nunca tive uma resposta concreta, depois de muito tempo consegui envia os documentos e continua com enrolada e falta de respeito, queria saber se eu sou usuário ou funcionário pra receber mensalmente

Dear juniorcdb, please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I don't remember if with bonuses, that's not the case yesterday it was three weeks ago, two weeks passed with the same conversations saying that the error was in my bank that I couldn't make the payment then they asked for the documents another week passed with an error on the page did not open the page to send the documents and I was informing by email and in the chat and I never had an answer in the email and in the chat they just copy and paste ready messages without any competence, after a week they approved only my document and the selfie and refused the bank statement and proof of residence, the proof I sent the internet bill and a statement from the bank I use a statement of active account and they denied my only option was to go to the energy company to ask to change the account from my grandmother's name to my name because I live with them and work traveling and the only account in my name and the internet was changed and they sent me in PDF print and I took the photo and sent it to them I'm waiting again what will be their excuse it's been three weeks, they make everything difficult, invent a lot of stories to not pay I'm already discouraged to receive my loot is not to be indicated with a high score, leaves many players frustrated with just a simple, low loot, this was the conversation today 99% of the time the chat only informs this, first platform that happens the most I've waited in loot was two hours and games in many Casino this took my patience.

Não mim lembro se com com bônus, isso não vem o caso ontem fez três semanas, passaram duas semanas com as mesmas conversas falando que o erro estava no meu banco que não estava conseguindo fazer o pagamento depois pediram os documentos passou mais uma semana com erro na página não abria a página pra envia os documentos e eu estava informando por email e no chat e nunca tive resposta no email e no chata eles apenas só cópia e cola mensagem prontas sem competência nenhuma, depois de uma semana aprovaram apenas meu documento e a selfie e recusaram o extrato bancário e comprovante de residência, o comprovante enviei o boleto da internet e uma declaração do banco que eu uso uma declaração de conta ativa e negaram minha única opção foi ir na companhia de energia pedir pra alterar a conta do nome da minha vó para meu nome porque eu moro com eles e trabalho viajando e a única conta no meu nome e a internet foi alterado e eles mim enviaram em PDF imprimir e tirei a foto e enviei pra eles estou aguardando novamente qual vai ser a desculpa deles já se passou três semanas, eles dificulta tudo, inventar muita história pra não pagar já estou desanimado pra receber meu saque está não e pra ser indicado com uma nota alta, deixa muitos jogadores frustrado com apenas um simples, saque baixo, isso foi a conversa de hoje 99% das vezes o chat só informa isso, primeira plataforma que acontece o máximo já esperei em saque foi duas horas e jogos em muitos Casino esse mim tirou minha paciência

Once again I'm here to tell you about my problem, I go into the chat and it's always the same old conversation, I just copy and paste the messages, there's no way I've sent my documents together, they approve documents by stage and they always find an excuse or a fault so they don't pay meonly the bank statement is missing and it's been three working days since it was sent.

Mais uma vez estou pra relatar meu problema, entro chat e sempre a mesma conversa de sempre apenas só cópia e cola as mensagens não tem jeito enviei meus documentos juntos eles aprova documentos por etapa e sempre acha uma desculpa ou um defeito pra não mim pagaestá faltando apenas o extrato bancário aprova e já faz três dias úteis q já foi enviado

Thank you very much, juniorcdb, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello friend I have already sent several times the bank statement of the bank that they asked that I used to deposit on the platform and every time they do not accept and does not inform the reason neither by email nor by chat the chat just copies ready message and ready nothing solves now this time they asked for print I sent it in the email and no more platform I am already hopeless to receive this money they have no respect for users act in bad faith do not answer even an email is already almost a month and if you want to talk why

Ola amigo já enviei várias vezes o extrato bancario do banco que eles pediram que usei pra depositar na plataforma e todas as vezes não aceitam e não informa o motivo nem por email e nem por chat o chat apenas copia mensagem pronta e pronto nada resolve agora dessa vez pediram print enviei no email e não plataforma mais já estou sem esperança de receber esse dinheiro eles não tem respeito com os usuários agem de má fé não responde nem um email já está com quase um mês e se quer fala o porquê

Dear juniorcdb,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the 7Signs Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear 7Signs Casino,

Could you please provide detailed information regarding this case and explain the reasons behind the delay in the player's withdrawal?

Thank you in advance for your response!

Best Regards,

Kubo

They don't respond friend they are irresponsible they don't have a minimum of respect for users, I made two deposits with two different accounts all in my name, I try to send 4 PDF, 2 from each bank by the platform and the platform doesn't accept I already informed by email and by more chat and useless only says that it will contact by email and never enters, I asked for a bank statement from 10/08/24 to 10/09/24 but my bank only sends the full month I sent the statements in the email informing the problem and never answered me it's been almost a month I'm waiting for this withdrawal I have several prints of the conversations in the chat, I only registered on this platform because the evaluation of Casino guru is high but I was disappointed

Eles não respondem amigo são irresponsável não tem um mínimo de respeito pelos usuários, fiz dois depósitos com duas conta diferente todos em meu nome, tento envia 4 PDF, 2 de cada banco pela plataforma e a plataforma não aceita já informei pelo email e pelo mais chat e inútil só fala que vai entrar em contato pelo email e nunca entra, pedir extrato bancario do dia 10/08/24 a 10/09/24 mais meu banco só envia do mês completo enviei os extratos no email informando o problema e nunca mim respondeu já está com quase um mês eu esperando este saque estou com vários print das conversas no chat, só mim cadastrei nesta plataforma porque a avaliação do Casino guru está alta mais mim decepcionei

Dear juniorcdb,

We would like to inform you that we are looking into your request.

We would kindly request you to provide us your bank statement history from 10.08.24 to 10.09.24.

The deposits made to us must be visible in the documents provided in order to be accepted.

Thank you in advance.

Kind Regards,

7Signs Casino Team

I have already sent not only once but several times I have used two different banks I have sent the PDF downloaded directly from the bank in excellent quality and I have sent from both banks 2 PDFs of each of the complete month of August and September because the bank does not send a statement of specific dates, it has been informed several times by email and by chat and nothing is resolved and I will leave it here for everyone to see that you act in bad faith I would like you to send the PDF here for me to show that it is in perfect condition, if Casino guru I can send it to you just provide the email that I send you to prove the quality of the PDF

Já enviei não só foi uma vez foi varias usei dois bancos diferentes enviei o PDF baixado diretamente do banco em ótima qualidade e enviei dos dois banco 2 PDF de cada do mês completo de agosto e setembro porque o banco não envia extrato de datas específica, já foi informado varia vezes por email e por chat e nada se resolve e vou deixar aqui pra todos ver que vocês agem de má fe gostaria que desse pra envia os PDF aqui pra mim mostra que está em perfeita condições, se o Casino guru eu posso envia pra você só forneça o email que eu envio pra vocês comprova a qualidade do PDF

Dear 7Signs Casino,

A player has reported encountering difficulties uploading his documents to your platform due to an unknown error. Could you kindly provide an alternative email address where the player can submit the required documents?

Thank you in advance for your assistance.

Dear juniorcdb,

Once the casino provides the email address for submitting your bank statements, kindly include me in the email by CC'ing me at jakub.m@casino.guru.

Thank you.

Hello friend I would like to know if my case will be resolved or not because I don't see any willpower on the Casino's side to resolve this they don't care about us users they are closing almost a month this is embarrassing I have never been through this I play in several casinos I have never been through this and a lot of lack of respect

Ola amigo tudo gostaria de saber se meu caso vai ser resolvido ou não porque não tô vendo nenhuma força de vontade do lado do Casino em resolver isso eles não se importa com nós usuários está fechando quase um mês isso e constrangedor nunca tinha passado por isso jogo em vários cassino jamais passei por isso e muita falta de respeito

Dear juniorcdb,

We are really sorry for what you encounter when trying to upload the requested document.

We would kindly request you to provide us your bank statement history from 10.08.24 to 10.09.24 in the email address support@7signs.com

We would also like to kindly remind you that the deposits made to us must be visible in the documents provided in order to be accepted.

Thank you in advance.

Kind Regards,

7Signs Casino Team

Casino guru you are seeing how irresponsible they are because the bank statement has already been sent several times to the email and they say to send it on the platform and it is said in which email and to be sent the bank statement and I have also informed that the statement is not with an exact date only the full month of August and September I will send it in the email of the support and in that of jakub

Casino guru vocês estão vendo como eles são irresponsável porque já foi enviado várias vezes o extrato bancario para o email e falam que pra envia na plataforma e se fala em qual email e pra ser enviado o extrato bancário e já informei também que o extrato não está com data exata só apenas o mês completo de agosto e setembro vou envia no email do suporte e no do jakub

I am sending you the email that the platform's support sent me so you can see how unprepared they are and how they act in bad faith because it has been explained several times that there is an error on the platform when sending the documents and they say the same thing that it is to send it on the platform I sent you an email earlier and I am sending you another one from their return when I sent my bank statements yesterday

Estou enviando pra você kubo o email que o suporte da plataforma mim enviou pra você ver como são despreparado e agir de má fé porque já foi explicado várias vezes que está com erro na plataforma ao envia os documentos e eles fala a mesma coisa que e pra envia na plataforma enviei um e-mail mais cedo pra você e estou enviando outro pra você do retorno deles quando enviei os meus extratos bancários ontem

Dear juniorcdb,

Thank you for sending the bank statements. It should be possible to see your deposits to 7Signs Casino. Could you please help me locate them by specifying the dates and amounts of those deposits? This will make it easier for me to find them.

Dear 7Signs Casino,

Are there any updates regarding this issue? The player has provided the requested documents, and I believe we can now move forward with resolving the complaint. Has your team had a chance to review them?

Friend kubo they confirmed the verification of my account and canceled the withdrawal and I requested the withdrawal again and I'm waiting for the payment to fall into my account provide my bank details again, I requested the withdrawal today at noon I requested via Pix and so far I have not received I put my CPF my agency my account, then I contacted them to find out about the withdrawal and they told me I had to wait 3 to 5 days, then I asked why they canceled my withdrawal they said it was my bank then I said I was going to contact my bank to find out if it was really them who canceled it then I said if it wasn't my bank they were going to take legal action then they made up another conversation

Amigo kubo eles confirmaram a verificação da minha conta e cancelaram o saque e solicitei novamente o saque e estou aguardando o pagamento cair na minha conta fornece meus dados bancários novamente, solicitei o saque hoje aos meio dia solicitei via Pix e até o momento não recebi coloquei meu CPF minha agência minha conta, aí entro em contato com eles pra saber do saque e eles informa que tem que esperar de 3 a 5 dias, aí perguntei porque cancelaram meu saque falaram que foi meu banco aí falei que ia entrar em contato com meu banco pra saber se foi eles mesmo que cancelaram aí falei se não fossem o meu banco eles ia tomar um processo aí já inventaram outra conversa

Dear juniorcdb,

We are pleased to inform you that your account verification has been completed.

Thank you for your cooperation.

If you have any additional questions don't hesitate to contact us.

Kind Regards,

7Signs Casino Team

They canceled my withdrawal several times until I got tired of it and threw all the money away.

Foi concluído cancelaram meu saque várias vezes até eu mim cansa e jogar todo o dinheiro e perde que eu já tinha cansado da palhaçada de vocês

Dear juniorcdb,

I understand this situation might have been frustrating, and I regret to inform you that since the funds in question have already been played out, I am unable to assist further and must reject your complaint, as there is no remaining amount to dispute.

For future reference, if you encounter issues with withdrawals and decide to submit a complaint, please refrain from using the funds in question until the matter is resolved. This helps ensure that your complaint can be fully addressed without complications.

If you have any further questions or need assistance with anything else, please don’t hesitate to reach out. Thank you for your understanding.

Best Regards,

Kubo