7Signs Casino - La retirada del jugador se retrasa.

I've been waiting for a withdrawal of 200€ for a week now, and they are telling me it's still in queue and might get delayed. Looking at the reviews, it could be that they just don't want to pay. What can be done about this? Whenever I message the chat, they just tell me to keep waiting and that the finance department usually processes it within three days, but a week has already passed and there's still nothing.

Llevo una semana esperando un retiro de 200€ y me salen conque aún está en cola y qe se puede retrasar y visto por los reseñas podría ser qe no quieren pagar qe se puede hacer ? Y cuando escribo al chat solo me dicen espera espera y la típica respuesta del departamento financiero qe se realiza en tres días Avilés y ya a pasado una semana y nada

Dear geinersantillan337,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Sorry, this was not the casino I wanted to complain about, I was wrong, it was 7sings casino

Perdono este no era el casin del qe qeria hacer la queja me avía equivocado era de 7sings casino

Please help me or tell me if it can't be solved

Ayúdenme por favor o dígame si no se puede solucionar

Thank you for your reply, geinersantillan337. I changed the casino to 7Signs Casino.

I would like to emphasize again we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Let's see, I'll wait for what you tell me. I hope they pay me in that period, but given the attitude and the answers that the casino gives, it's clear that they're not going to always pay me with the same answers, copied texts with what they answer. Thank you, I hope you can help me.

Aver esperaré a lo que usted me dise ojala me pagen en ese periodo pero visto la actitud y las respuestas que da el casino párese que no me van A pagar siempre con las mismas respuestas textos copiados con lo que responden gracias espero puedan ayudarme

We have noticed that you have submitted two complaints about the same issue, therefore, I am forced to reject this one. Your other complaint will remain opened, so from now on, please reply only to that thread. I would like to kindly ask you to always submit only one complaint about each issue. Thank you very much for your understanding.