888Starz Casino - El retiro del jugador se retrasó debido a un correo electrónico de verificación que no funciona.

I deposited 46,000 ARS and received a bonus for my first deposit. Up to that point, everything was fine. The problem started when I managed to meet all the requirements to unlock the bonus and tried to withdraw my money after playing with real money and placing various sports bets. When I attempted to withdraw my money, my request was rejected, and I was asked to verify my account. I contacted support to ask for instructions on how to verify my account, and they provided me with the email security@888starz.bet, instructing me to send my national ID there. The issue is that IT IS IMPOSSIBLE TO SEND EMAILS TO THAT SECURITY EMAIL ADDRESS. Microsoft rejects all emails sent to that address because "the address is inactive." In other words, they are asking me to verify my account through an email address that DOES NOT WORK! I feel completely scammed, and support is no help at all. They just keep giving me the same answers without resolving my queries. They do not provide any support or useful contact sources; they only respond with automated messages and solve absolutely nothing. I am totally desperate, and the worst part is that I keep seeing more reviews from people who lost their money on this site. I really do not understand how this casino has a license to operate when it is so disastrous in every sense. I DO NOT RECOMMEND THIS CASINO TO ANYONE AND I'M REPORTING IT AS A SCAM. I urgently need help, please.

Deposite 46.000 ARS, me dieron bono por primer deposito. Hasta ahí todo bien, el problema viene cuando consigo liberar el bono cumpliendo con todos los requisitos, a lo que me dispongo a retirar mi dinero tras haber jugado dinero real y diversas apuestas deportivas. Cuando voy a querer retirar mi dinero me rechazan el retiro pidiendome que verifique mi cuenta, me dirijo al soporte pidiendo especificaciones de como verificar mi cuenta a lo que me dan el mail de security@888starz.bet y que debo enviar mi documento nacional allí. El problema viene que NO SE PUEDE ENVIAR CORREOS A ESA DIRECCION MAIL DE SECURITY, microsoft rechaza todos los correos enviados a esa direccion porque "la direccion esta inactiva", es decir, me piden que me verifique por un mail que no FUNCIONA! Me siento totalmente estafado, encima soporte no ayuda en NADA, solo me dan las mismas respuestas sin resolver mis dudas, no me brindan apoyo ni fuentes de contacto que realmente sirvan, solo contestan mensajes automatizados sin resolver absolutamente nada. Estoy totalmente desesperado, y lo peor de todo es que cada vez veo mas reseñas de personas que perdieron su dinero en esta página. Realmente no entiendo como este casino tiene licencia para operar siendo tan desastroso en todo sentido. NO SE LO RECOMIENDO A NADIE Y DENUNCIO QUE ES UNA ESTAFA ESTE CASINO. Necesito ayuda URGENTE por favor.

Dear lucashurtadocabj04,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please send me a screenshot of the error you encounter when trying to send an email to security@888starz.bet? I have tried sending an email, and it was sent successfully. Have you ensured that all your attachments are within the size and format limits?

When was the last time you communicated with the casino customer support regarding this issue? Has customer support offered you any alternative solution?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No, they did not offer me any alternative solution. I searched for other contact methods on my own and came across their Instagram, x (twitter) and Facebook pages. I contacted them through Instagram and through X and I didn't get any response, they didn't even read my message.

I also found an 888starz telegram group, where I strongly asked for help and the only thing I received was an automated message to contact telegram support and then they blocked me from sending messages in the telegram group, since there were They told me about my situation of not being able to withdraw money and apparently it bothers them that someone tells the truth in their Telegram group.

I contacted Telegram "support" privately and I did not receive any answers either, although it is strange, because at the connection time it appears "recently active", that is, this person who manages Telegram support is constantly accessing Telegram but ignore my messages.

I honestly feel scammed, I want my money, I need a solution. I'm fed up with automated messages, I need real and competent support that can solve this situation.

At the moment I am waiting to see if they deign to answer the email that did not give me an error, so I understand that it was sent. Although it is this, draw conclusions, since they do not show any type of activity or message that they received the message.

Regarding this problem, the last time I contacted you was yesterday, without receiving answers. They only respond the same thing, that I sent an email and that they wait. I already lost hope with support, they don't solve anything, they are totally incompetent and they only limit themselves to sending automated responses, they shouldn't have to occupy that position.



No, no me ofrecieron ninguna solución alternativa. Busque por mis propios medios otros metodos de contacto y me encontre con su página de instagram, x (twitter) y facebook. Me contacte con ellos por Instagram y por X y no obtuve ninguna respuesta, ni si quiera me leyeron el mensaje.

También encontre un grupo de telegram de 888starz, en donde pedi encarecidamente que me ayuden y lo unico que recibi fue un mensaje automatico de comunicarme con el soporte de telegram y luego me bloquearon la posibilidad de enviar mensajes en el grupo de telegram, ya que habia contado mi situacion de no poder retirar dinero y al parecer les molesta que alguien diga la verdad en su grupo de telegram.

Me comunique por privado con el "soporte" de Telegram y tampoco recibi respuestas, aunque es raro, porque en el tiempo de conexión me aparece "activo recientemente", es decir, esta persona que maneja el soporte de telegram esta entrando constantemente a telegram pero ingora mis mensajes.

Sinceramente me siento estafado, quiero mi dinero, necesito solución. Estoy harto de los mensajes automatizados, necesito un soporte real y competente que pueda solucionar esta situación.

De momento estoy esperando a ver si se dignan en contestar el mail que no me dio error, por lo que entiendo que si se envio. Aunque es esto, sacar conclusiones, ya que no muestran ningun tipo de actividad o mensaje de que recibieron el mensaje.

Respecto a este problema la ultima vez que me comunique fue ayer, sin recibir respuestas. Solo responden lo mismo, que envié correo y que espere. Ya con el soporte perdí las esperanzas, no solucionan nada, son totalmente incompetentes y solo se limitan a mandar respuestas automatizadas, no tendrían que ocupar ese puesto.

The casino customer support informed you in chat that they were experiencing some technical issues. Have you received any update from them yet? Please let me know.

Dear lucashurtadocabj04,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.