A Big Candy Casino - La solicitud de retiro del jugador se ha retrasado.

The withdrawal request was sent on 21st March 2024， but it has not been processed till 30th April, it is about 6 weeks and it is far longer than the promised processing time frame. Today they have just denied my request and funds go back to my account. The excuse given is the lack of payment method details.

So have to lodge the request again but they may require me to wait for another 14 days or even longer time to process. All the excuse given is they are meeting a high volume of withdrawal requests.

I doubt they will never process my withdrawal

Hello wwprince,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with A Big Candy Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

1 it is a full verified account

2 I played with real money. Bonus has been deducted before

3 I keep spoken with their online service and every time they just said they meet high volume of request and delay the process

4 they never told you the reason or what payment method is missing and simply reject the request and return the money to my account. They keep asking me to provide bank details even I have done so

Thank you wwprince for all the information provided. I will now forward your complaint to my colleague Dominika (dominika.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear wwprince,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite A Big Candy Casino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

Dear wwprince, I received an email from the casino that the payment was dispatched for processing on May 10th.

Could you please confirm once you have received the payment?

Dear wwprince,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.