AMPM Casino - La cuenta del jugador se cerró.

Hello Wisnia68,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AMPM Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

my account is not verified because ampm casino does not require verification before withdrawals, i have never had any problems with them before. I collected these funds for a deposit without a bonus, I deposited PLN 80. I tried to contact AMPM yesterday to clarify this situation, I asked for more details about these alleged other accounts, what are the email addresses, what personal information, but unfortunately AMPM does not reply to my email or chat.

moje konto nie jest zweryfikowane ponieważ ampm casino nie wymaga weryfikacji przed wypłatami, nigdy wcześniej nie miałem u nich problemów. Te środki uzbierałem za depozyt bez bonusu, wpłaciłem 80 zł. Próbowałem skontaktować się wczoraj z AMPM w celu wyjaśnienia tej sytuacji, poprosiłem o więcej szczegółów na temat tych rzekomych innych kont jakie tam są adresy e-mail, jakie dane osobowe ale niestety AMPM nie odpisuje mi ani na e-mail ani na chat.

hello, is there any chance to solve this ampm casino scam?

witam, jest jakaś szansa na rozwiązanie tego oszustwa ze strony ampm casino?

Thank you Wisnia68 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Wisnia68,

I am so sorry to hear your account got blocked. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite an AMPM Casino representative to join this conversation and participate in the resolution of this complaint.

Dear AMPM Casino,

Could you please state why the player's account got blocked? Could you please provide us with the evidence? You can send it to my email address stefan.m@casino.guru.

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Wisnia68,

The casino representative has contacted me outside of this complaint, and the complaint is being discussed internally. I will put the statement here after we have a verdict.

I will extend the timer by additional seven days.

Your patience is much appreciated.

Kind regards,

Stefan

The player violated the rules of our casino,

but despite this we are ready to restore the balance to the player, but with the deduction of commissions, the losses we have suffered, to the provider in case of loss and from duplicate accounts. Commission was: 62.04 zl

thus for accrual: 400 zl - 62.04 zl = 337.96 zl

Also, before accruing, the player must go through full verification + verify the cards used.

Regards,

AMPM Team

Dear AMPM Casino,

Thank you for your response and the information provided.

Please keep us updated regarding the player's verification.

Kind regards,

Stefan

On May 18, 2023, between 17:10 and 17:25, I sent documents for KYC verification (photos of my ID card, bank cards I use, and a selfie with my ID card. I hope this verification will go smoothly, and I won't have to wait a few more weeks.

W dniu 18.05.2023 między godziną 17:10 a 17:25 przesłałem dokumenty do weryfikacji KYC ( zdjęcia dowodu osobistego, karty bankowe których używam, oraz selfie z dowodem osobistym. Mam nadzieję że ta weryfikacja przebiegnie sprawnie, i nie będę znowu musiał czekać kilka tygodni.

Dear Player,

We received your documents, but not all what we have asked for. Send us the rest, please.

Regards,

AMPM Team

Dear Wisnia68,

Could you please provide the casino with all the documents and let me know once you do that?

Thank you very much in advance.

Kind regards,

Stefan

Of course, I can provide them with all the documents they need. The only thing is that I don't know which ones because they don't reply to my e-mail and on live chat they write that they have reported my case to another department. I haven't received any message where and what documents to send, so I don't know what's going on, is the casino trying to cheat again?

Oczywiście mogę im przedstawić wszystkie dokumenty jakie są potrzebne. Tyle tylko że nie wiem jakie ponieważ na e-mail mi nie odpisują a na live chat piszą że zgłosili moją sprawę do innego działu. Nie otrzymałem żadnej wiadomości gdzie i jakie mam wysłać dokumenty, tak więc nie wiem o co chodzi, czy kasyno znowu próbuje dopuścić się oszustwa?

Dear Wisnia68,

The casino sent you a private message this morning regarding the verification. Have you received one?

I am looking forward to your response.

Kind regards,

Stefan

This is the message I just received from AMPM Casino,

The Security Service asks you to go through the verification process and provide us with a basic set of documents:

- additional state document (foreign passport, birth certificate, etc.)

- an invoice for utility bills at the place of registration, which will show your details (name, date, address). Please note that the invoice must be issued no earlier than 3 months ago. / photo of stamped bank statement / official mobile phone bill

You need to upload documents in your personal account, section "Verification".

It's all absurd, I don't have any contracts in my name, no bills, everything is in my partner's name. An additional document, what should I get a passport or go to the other end of Poland to send you a photo of the passport/birth certificate? I don't have a passport, and I don't have my birth certificate and I won't apply for a copy because it also costs money. I sent you photos of my ID, a selfie with my ID, and photos of the credit cards I use. Photo of a stamped bank statement? This also involves costs and waiting around 3 weeks.

You didn't ask for verification on previous withdrawals, so the documents I sent should be enough for you. You are a casino that wants to be in the top of the other top casinos and you cheat your players out of such ridiculous amounts.

Taką wiadomość otrzymałem przed chwilą od kasyna AMPM,

Służba Bezpieczeństwa prosi o przejście procesu weryfikacji i dostarczenie nam podstawowego kompletu dokumentów:

- dodatkowy dokument państwowy (paszport zagraniczny, akt urodzenia itp.)

- fakturę za rachunki za media w miejscu rejestracji, na której będą widoczne Twoje dane (imię i nazwisko, data, adres zamieszkania). Należy pamiętać, że fakturę należy wystawić nie wcześniej niż 3 miesiące temu. / zdjęcie opieczętowanego wyciągu bankowego / oficjalnego rachunku za telefon komórkowy

Musisz przesłać dokumenty na swoim koncie osobistym, sekcja „Weryfikacja".

To wszystko jest absurdalne, nie posiadam żadnych umów na swoje nazwisko żadnych rachunków, wszystko jest na moją partnerkę. Dodatkowy dokument, to co mam wyrabiać sobie paszport lub jechać na drugi koniec Polski żeby przesłać wam zdjęcie paszportu/aktu urodzenia ? Nie posiadam paszportu, i nie mam swojego aktu urodzenia a nie będę wnioskował o przedstawienie odpisu bo to też kosztuje. Wysłałem wam zdjęcia dowodu osobistego, selfie z dowodem, i zdjęcia kart kredytowych które używam. Zdjęcie opieczętowane go wyciągu bankowego ? To również wiąże się z kosztami i oczekiwanie w okolicach 3 tygodni.

Nie żądaliście weryfikacji przy wcześniejszych wypłatach, tak więc dokumenty które wysłałem powinny wam starczyć. Jesteście kasynem które chce być w top innych najlepszych kasyn, a oszukujecie swoich graczy na takie śmieszne kwoty.

Dear Player,

We still need photos of your cards - both sides and the invoice for a verification due to KYC Policy.

The player got through the verification process and we sent him the earnings back to his balance.

Dear Wisnia68,

Could you please confirm if you have received the funds in your casino account?

I am looking forward to your response.

Kind regards,

Stefan

Dear Wisnia68,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.

Dear Wisnia68,

We’ve reopened this complaint at the request of AMPM Casino as the Casino has provided us with proof that you have received the funds.

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

I appreciate your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan