Bao Casino - El jugador está luchando para completar la verificación de la cuenta.

I have been asking for the verification of my driving license for two weeks, which to them has expired when it is not!

Sono due settimane che sollecito la verifica della mia patente guida che a loro risulta scaduta quando invece non lo é!

Dear Nemokid,

Thank you very much for submitting your complaint and forwarding the relevant screenshots. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

We have learned from your previous complaint https://casino.guru/woocasino-player-s-struggling-to-complete-the-account that your Driving license is valid until the 9th of July 2022? Could you please confirm it?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My driving license is valid until 09/07/2022 (renewed in 2012 by law), I have attached all the relevant information regarding the casino in question but I do not want to verify my gaming account with this valid document!

La mia patente é valida sino al 09/07/2022 (rinnovata nel 2012 a norma di legge), ho allegato tutta l''informativa pertinente in merito al casinó in questione ma non vuole verificare il mio conto gioco con tale documento valido!

Thank you very much, Nemokid, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Nemokid,

I looked at your complaint and will do my best to help you. I would like to invite Bao Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Hello everyone involved,

We are very sorry that Nemokid have faced with the obstacle during the verification of the account.

The player's driver's license was really not accepted right away, for the reason that changing the document to a new one after expiration is a common practice in many countries. This was the reason for the non-confirmation.

We studied the issue in more detail and took into account the fact that before the new rules came into force in 9 January 2014 and the license renewal procedure changed, in the country of issue of the document was allowed to extend the validity of the document by sticking a label with a new date.

For this reason, we have already successfully verified submitted document.

We apologize for any inconvenience caused and hope for understanding. Our team will be happy to help with any further questions.

The documentation appears to have been partially approved, please approve it in full:

La documentazione risulta essere stata approvata in parte, prego volerla approvare in toto:

Dear Nemokid,

We would like to inform you about an update in your case.

It should be understood that it is common practice to check documents when withdrawing funds. The reason for this is the fact that in some cases a rather long period passes from the moment the documents are uploaded until the first deposit or withdrawal of funds is requested. In this case, the document itself may simply expire and be no longer relevant.

However, we have good news. Since the documents you uploaded meet the requirements and are necessary for verification, they have been successfully confirmed except for those that are duplicated.

Thank you for your patience in resolving the situation. We wish you a pleasant time with our casino, big victories and great successes!

Dear Nemokid,

is your driving license verified now?

Hi Viliam,

yes the documents have been approved!

Thank you.

Ciao Viliam,

si i documenti sono stati approvati!

Grazie.

Dear Nemokid,

thank you for confirmation. Can I consider this case as resolved?

Yes thanks.

Si, grazie.

Dear Nemokid,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru