Black Magic Casino - El jugador tiene problemas para completar la verificación KYC.

I have written 10 emails to them, they only answered the first one, they do not verify my account and I have sent them and uploaded all the documentation, they do not have live chat and they do not pay any attention to you, they are scammers, do not use this disappointing casino

Les e escrito 10 correos solo me contestaron el primero no me verifican la cuenta y les e mandado y cargado toda la documentación , no tienen chat en directo y no te hacen ni caso , son unos estafadores no uséis este casino decepcionante

Dear Rafaelito,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents you have already provided and when exactly? Do I understand correctly that you have provided all the required documents?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

I have already sent all the documentation and they have not even answered me to tell me if it is wrong or if I have written them several emails every day and nothing

Ya e mandado toda la documentación y ni siquiera me han contestado para decirme si está mal o bien les e escrito todos los días varios correos y nada

Thank you very much Rafaelito for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Rafaelito,

I have reviewed your case and will try to contact the casino to see if I can help.

We would like to invite Black Magic casino to join the conversation and to aid in the resolution of this complaint.

my situation is still the same now today they have answered me after 20 emails that they do not accept the documents by email only uploaded on the web and it has been 8 days since I uploaded them on the web

sigue igual mi situacion ahora hoy me han contestado despues de 20 correos que no haceptan los documentos por email solo cargados en la web y yo ya hace 8 dias que los cargue en la web

We would like to ask Black Magic Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

They finally let me withdraw my money it took 10 days but in the end I got it thank you very much to casino guru for the help👍🏻

Ya me dejaron por fin retirar mi dinero tardaron 10 días pero al final lo conseguí muchas gracias a gurú casino por la ayuda👍🏻

Hello Rafaelito,

That is good news, I'm glad to hear that your issue has been resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam