Bonanza Game Casino - La cuenta del jugador ha sido bloqueada.

Hello, here I have such a problem, I made a deposit of $ 100 for the first time in this casino, gave a bonus of 150%, unscrewed them for 1.5 days, eventually won $ 2800, then the time came for verification, I sent them a photo and registration of another person by no means, since I’m doing it when I rent apartments in Sochi, and play from the phone, there during account verification when you rivet the photo is very small and I didn’t see this photo of my passport or not, they blocked me and they also say that I have another account, I tell them yes mistakenly sent you neither doc cops, but here is my passport my driver’s license is mine, you can call me on Skype and they on your own you broke the rule and that's it

Здравствуйте вот у меня такая проблема внёс депозит 100$ впервые в этом казино,дали бонус 150%,откручивал их 1.5 суток в итоге выйграл 2800$,потом пришло время верефикации,я ничайным образом им отправил фото и прописку другого человека,так как я занимаюсь сдачей квартир посуточно в сочи, и играю с телефона,там при верефикации аккаунта когда приклепляешь фото очень маленькие размеры и я не увидел это фото моего паспорта или нет, меня заблокировали и ещё говорят что у меня другой ещё аккаунт есть,я им говорю ну да ошибся ничайно отправил вам ни те документы,но вот мой паспорт права водительские ИНН мой, можете мне в Скайп позвонить а они на своем вы нарушили правило и все тут

Dear Yuri,

Thank you for submitting your complaint through our website. I am sorry to hear about your troubles. According to your evidence, could you please answer a few questions for me, so that I can fully understand this issue? Did the casino return your deposit back to your account? Also, did the casino explain to you with evidence if you’ve breached their multiple account terms? Thank you in advance for your reply.

Best regards,

Satrio

Dear Yuri,

Thank you for sending to us your evidence. I have contacted the casino representative regarding this issue and hopefully, they will get back to us soon.

Best regards,

Satrio

Hello! Even if you send them my complaint, nothing will come of it, I contacted affgambler and there they representatives of bonanza game casino wrote the same thing that I had in the mail and that's it, please influence the situation!

Здравствуйте!Вы если даже отправите им мою претензию,то ничего от этого не получится,я обращался в affgambler и там они представители bonanza game casino написали тоже самое что у меня на почте и все, пожалуйста повлияйте на ситуацию!

That's all they answered me!

Вот все что они мне отвечали!

Hello

The security service decided to close your account due to a violation of the Bonanza Game rules.

2.2. You are allowed to have only one Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also, any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting the Manager at support@bonanzagame.com. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Player Account you must notify us immediately. Failure to do so may lead to your Player account being blocked for access.If the discrepancies between the name of the account holder in the BonanzaGame.com and the name of the credit card holder through which the deposit was made are detected, this will also result in the blocking of all Accounts and termination of all payments.

2.3. A Player should not share (his/her) account with the third parties, or allow anyone to play the game using (his/her) account. Any physical person has the right to own solely one playing account. In the event Player is found out to use other people’s accounts (including accounts of relatives and friends) without permission of the BonanzaGame.com, the Administration reserves the right to cancel his/her account and/or revoke his/her winnings.

2.4. You must enter all mandatory information requested into your registration form, including a valid e-mail address; if you do not enter a valid email address, we will be unable to help you recover any "forgotten passwords". It is your sole responsibility to ensure that the information you provide is true, complete and correct.

3.2. It is the responsibility of the Player to ensure that all documents as a part of the KYC process are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the Player.

Deposits made will be returned to the details used when depositing funds.

Additional information and evidence was sent to the casino.guru website administration.

Hello! You see, they write the same thing and that’s all, the meaning of my claims, what?

And they promise to return the deposit for 2 weeks and do not return

Help me!

Здравствуйте!Вот видите они одно и тоже пишут и все,смысл моих притензий,какой?

И депозит уже 2 недели все обещают вернуть и не возвращают

Помогите мне!

Dear Yuri,

The Casino Guru team has been provided with enough information and evidence on behalf Bonanza Games Casino management in regard to this complaint to confirm and justify the casino actions.

However, we agree that you should receive your deposits back as it is stated in T&Cs of the casino. We are extending the timer by 7 days of your confirmation of your deposit funds to be returned. Please inform us as soon as possible once it succeeds.

Best regards,

Satrio

Dear Yuri,

We are extending the timer by 7 days. Could you please inform us if the casino returned your deposit? Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello, they didn’t return anything to me and didn’t provide me with any evidence.

Здравствуйте ничего мне не вернули и ни каких мне доказательств не предоставили

We would like to ask the Bonanza Game Casino to reply to this complaint regarding the player deposit. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

When will the casino finally return my deposit to me ???

Когда наконец казино вернёт мне мой депозит???

Dear Yuri,

We have been provided with relevant evidence on behalf of Bonanza Games Casino management in regard to your deposit. The funds should arrive as they have been sent from 23/10. Could you please confirm if you received them? 

Hello, I didn’t receive anything, they came to me from the very beginning and then I immediately started cursing with them about the second account or whatever they call it, I don’t know and they withdrew this payment and they weren’t in my kiwi wallet

Здравствуйте ничего я не получил,они мне пришли с самого начало а потом я сразу начал с ними ругаться по поводу второго аккаунта или там как у них это называется,я не знаю и они отозвали этот платеж и у меня на киви кошельке их не стало

And if it’s not difficult for you, please show me what evidence they gave you about my second account?

И если вам не трудно,покажите мне пожалуйста какие они вам предоставили доказательства насчёт моего второго аккаунта?

They can’t provide you anything, because these are casino scammers, why I don’t have one in other casinos, but this one, I can provide you with a lot of screenshots of the casinos in which I play and for some reason they don’t have any claims to me

Они не могут вам ничего предоставить, потому что это казино мошенники, почему у меня в других казино такого нет,а в этом есть,я вам могу предоставить много скриншотов тех казино в которых я играю и почему то у них нет ко мне ни каких притензий

Dear Yurii,

I have sent you an email with some evidence. Thank you for your cooperation.

Hello, it means that it’s possible that any person can make a second account in the casino, and then I sign up, play, win, no difference, and then they tell me the second account, so it turns out? Where are my passport details or my cards or my qiwi wallet, matches go no, the address is not the one that I have in my passport, it could be done by anyone who has access to a computer! and this is called a second account in the casino, no one could make deposits from that account from my card or my wallet, right what am I saying?

Здравствуйте,значит получается так что второй аккаунт в казино, может сделать любой человек а потом я зарегистрируюсь,поиграю выйграю без разницы,а потом мне скажут второй аккаунт,так получается?где там мои паспортные данные или мои карты или мой киви кошелек,совпадений с айди нет, адрес вообще не тот который у меня в паспорте,это мог сделать любой человек,у которого есть доступ к компьютеру!и это в казино называется вторым аккаунтом,депозиты от того аккаунта никто не мог внести с моей карты или моего кошелька, правильно же я говорю?

That's terrible (((

Ужас, какой-то (((

My city of Sochi is a small village, everyone here knows each other, I was born and raised here, that's why 1000 people know my Surname, First name, Middle name and date of my birth, but what do I have to say?

Мой город Сочи это маленькая деревня,тут все знают друг друга,я тут родился и вырос,вот поэтому 1000 людей знают мою Фамилию Имя Отчество и дату моего рождения,а при чем тут я скажите?

Well, there would be coincidences in ID, I would not say or write anything, well, here it’s not fair!

Ладно бы были совпадения по айди,я бы ничего не говорил и не писал,ну тут это не честно!

The Casino Guru team has been provided with enough information and evidence on behalf Bonanza Games Casino management in regards of this complaint to confirm and justify the casino actions. Unfortunately, we’re forced to reject this case.