Bongo Casino - El jugador está luchando por retirar sus ganancias.

2 weeks I'm trying to get the money paid out they don't want to end up having no more hope of getting the money Absolutely cheating please don't play here

2 Wochen ich versuche das Geld auszahlen lassen sie wollen nicht zum Schluss habe ich keine Hoffnung mehr das Geld zu bekommen absolut Betrug bitte kein spielt hier

Dear Geourg,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Was it your first withdrawal request in this casino or you’ve received payments before? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled for any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

PS: Could you please confirm that it is the correct disputed amount? 

Dear Geourg,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I never got anything I deposited almost 800 euro edition in this casino and now won 28,000 euro and now after I won and want to pay off my account is blocked and there is an ad we do not take any gambling stolen from Germany and I always deposited and now they won say no customer from Germany they pointed broadly when I made an account with whom I am from Germany. The whole simple fraud fraud fraud

Nimals was bekommen ich habe fast 800 euro edition eingezahlt in diesem Casino und jetzt gewonnen 28000 euro und jetzt nach ich gewonnen und will ich auszahlen mein Account gesperrt und steht Anzeige wir nehmen kein gambling von Deutschland nach mich geklaut und ich immer eingezahlt und jetzt gewonnen sie sagen kein Kunde aus Deutschland sie wiesen breit als ich Konto gemacht bei denen das ich aus Deutschland bin. Das ganze einfach Betrug Betrug Betrug

please warn everyone this is cheating casino

bitte warnen alle das ist Betrug Casino

Dear Geourg,

Could you please forward any relevant communication to petronela.k@casino.guru? Thank you in advance. 

Dear Geourg,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.