Booi Casino - El retiro del jugador se ha retrasado.

I have been waiting for 6 days for my withdrawal from this house, it will not be resolved, the house promises a withdrawal within 2hrs, with the right to reserve 48hrs, all requirements were lengthy, bets, verification...For good score, and with a view to that a Brazilian youtuber indicates, as being from the same administration, I decided to believe, I have been a player for a long time, this thing tires any player, often causing him to give up his serve, I want my winnings... I thank the Guru in advance ...

Estou há 6 dias aguardando meu saque nessa casa, fica no será resolvido, a casa promete levantamento em até 2hrs, podendo reservar o direito de 48hrs, todos os requisitos foram compridos, apostas, verificação...Por pontuação boa, e tendo em vista que um youtuber brasileiro o indica, como sendo da mesma administração, resolvi acreditar, sou jogador a muito tempo, esse negócio cansa qualquer jogador, muitas vezes o levando a desistir do seu saque, quero meus ganhos... Agradeço ao Guru desde de já...

Dear MarlonMK,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Could you please confirm that your account has been successfully verified in the past and advise if your winnings have been accumulated with or without an active bonus? Have you ever received any payments from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Account verified before deposit! Everything is OK! Delay even at the casino...still waiting for payment.

Conta verificada antes do depósito! Tudo ok! Atraso mesmo do cassino...ainda aguardando pagamento.

 Could you please advise if your winnings have been accumulated with or without an active bonus? 

Yes, Boi bonus of 200% fulfilled the requirements, withdrawal amount 4200BRL.

Sim, bonus da Boi de 200% cumprido os requesitos, valor do saque 4200BRL.

Thank you very much, MarlonMK, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello MarlonMK!

I will take care of your complaint from now on. I would like to invite representatives of

Booi Casino into this complaint in order to help us resolve the withdrawal issue.

Hello all,

This complaint is accepted and will be resolved soon.

Sorry for the delay.

With regards, Booi

2 @MarlonMK - please submit a new withdrawal request with the same details.

Thanks to everyone involved, I've already made the new request and I'm awaiting release.

Obrigado a todos envolvidos, já fiz a nova solicitação e estou aguardo liberação.

So I'm waiting for the new deadline, which was 2hrs as standard....but we're still in the same situation.

Pois então estou aguardando o novo prazo que era de 2hrs como padrão....mas continuamos na mesma situação.

Hello MarlonMK!

I apologize for the late response. Do I understand correctly that the withdrawal is still pending? The new withdrawal request didn’t work for you?

Exactly, pending withdrawal, new order did nothing.

Exato, retirada pendente, novo pedido adiantou em nada.

Hello @MarlonMK,

You have done two request with incorrect details. Both transactions was rejected by the processing center. Please cancel your last withdrawal request and submit a new one with correct Pix wallet details.

With reagrds, Booi

Tell me which detail is incorrect?

Me diga qual detalhe está incorreto?

I'll ask the guru again to do the translation for this casino, we couldn't solve it by chat, in my registration there is a discrepancy in my CPF, they don't know why they're canceling my withdrawal by pix...two cancelled, there's no understanding of the casino, they don't bother to solve it....14 days fighting, I believe it's time to review this casino score. No apologies or saying what they understand, as the withdrawal by pix, they don't ask for a key, and they don't use the same one as the deposit.

Vou pedir novamente para que o guru faça a tradução pra esse cassino, não conseguimos por chat resolver, no meu cadastro há uma divergência no meu CPF, não sabem dizer o porquê está cancelando meu saque por pix...dois cancelados, não há entendimento do cassino, não se preocupam em resolver....14 dias brigando, acredito que está na hora rever essa pontuação do cassino. Sem desculpas ou dizerem na entender, pois o saque por pix, não pedem chave, e não usam a mesma do depósito.

Hello Booi Casino,

It seems you and MarlonMK have different opinions on which details are correct. Could you please provide more information about what exactly is preventing the player from withdrawing?

Thanks,

Tomas

It's not your opinion, I made a deposit via pix, after my account was validated, I asked for the withdrawal for it, I asked what was preventing the withdrawal, the justification above in correct detail, but the withdrawal per pix doesn't have nor option to put a key for withdrawal, and just get the same key in which the deposit was made, the CPF of the verification is not matching with the one of the registration has a wrong number, I already asked to correct "typing error". Simple... I don't see the reason for so much delay.

Não se te trata de opinião, eu fiz um depósito via pix, depois de validada minha conta, pedi o saque pelo mesmo, perguntei o que estava impedindo o saque, ali em cima a justificativa com detalhe correto, mas o saque por pix não tem nem opção de colocar chave para saque, e só pegar o mesma chave no qual foi feito o depósito, CPF da verificação não está batendo com o do cadastro tem um número errado, já pedi pra corrigir " erro de digitação". Simples....não vejo motivo pra tanta demora.

Hello @MarlonMK,

Sorry for this bad case, it seem the problem is in payment center, not with your account. We are now investigating this issue, and will contact you once solution is found. 

With reagrds, Booi

Please let's solve this, cancel the pix, I created a Bitcoins LTC account, release the withdrawal by this method, it should solve the problem!!!!

Por gentileza, vamos resolver isso, cancela o pix, criei uma conta Bitcoins LTC, libera o saque por esse metodo, deve resolver o problema!!!!

@MarlonMK,

Please be patient, we need to finish this investigation, if no solution to pay on your Pix wallet will be found, then we can offer you to withdraw on your other e-wallet. Sorry for this extra delay.

Hello @MarlonMK,

We suppose your CPF code in personal account is invalid that is why transactions are declined. Please provide us a copy of your original CPF number via online chat or E-mail. In case of typo we can amend the number in your personal account. 

With reagrds, Booi

I asked numerous times, the CPF of the registration has an error number, but support always saying that it was not necessary to change, that the withdrawal did not change at all, CPF is in the KYC of the account, it was verified and there is a copy, CNH contains all CPF data , ID...

Eu perguntei inúmeras vezes, o CPF do cadastro tem um número erro, mas support sempre dizendo que n era necessário alterar, que nao mudava em nada o saque, CPF tá na KYC da conta, foi verifica e existe cópia, CNH contém todos dados CPF, RG....

2 @MarlonMK,

All is sorted out now, your CPF number is updated. Please make a new min deposit and submit a new withdrawal request. It must be successful for now. 

2 @MarlonMK,

Please submit two withdrawal requests: for 700 BRL and for the rest of sum.

Matter resolved!!! Thanks to everyone involved. I'll play at the casino again.

Assunto resolvido!!! Obrigado a todos envolvidos. Voltarei a jogar no cassino.

Great news, MarlonMK!

Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.