Cashalot Casino - Retraso en el retiro del jugador en Cashalot.

I requested a withdrawal from Cashalot on 16/04/24 and it has not yet been processed. I have fully verified myself and submitted the required documents. The withdrawal was requested via MiFinity.

Ich habe am 16.04.24 eine Auszahlung bei Cashalot beantragt und bisher wurde diese nicht bearbeitet. Ich habe mich komplett verifiziert und die geforderten Unterlagen eingereicht. Die Auszahlung habe ich über MiFinity beantragt.

Dear GerriDelayne,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Okay great, thanks for the quick response.

Okay super, danke für die schnelle Rückmeldung.

Hello GerriDelayne,

Have there been any developments since our last conversation, please? 

Hello, unfortunately not. The new payout of 300 euros has been pending for a week. The other 300 euros have since been lost again. I have more or less written off the outstanding 300 euros and am curious to see whether they will still be paid out via MiFinity.

Hallo, leider nicht. Die neue Auszahlung über 300 Euro liegt seit einer Woche offen. Die anderen 300 Euro sind inzwischen wieder verspielt. Ich habe die offenen 300 Euro mehr oder weniger abgeschrieben, bin gespannt, ob sie noch ausgezahlten werden via MiFinity.

I received the 300 euros today via MiFinity. It was a long story. But it seems to have been resolved.

Ich habe heute die 300 Euro über MiFinity erhalten. War eine lange Geschichte. Aber sie ist damit wohl gelöst.

Thank you, GerriDelayne, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with?

Should I correct the disputed amount to $300 as the other half has been played down and lost?

Looking forward to hearing from you. 

Dear GerriDelayne,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The case is solved.

Der Fall ist gelöst.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, GerriDelayne, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru