Crazy Fortune Casino - El jugador no puede retirar ganancias.

Hello good afternoon, I would like to know how I can get my winnings at this casino, they sent me this message:

#- Please type your reply above this line -##

Dan Aug 10, 07:04

hello,

Thank you for contacting Crazy Fortune Customer Service

We have changed platforms and here is the email address for the platform that has your winnings. Just give them our old URL and then they will pay your winnings.

certria@gaminglicences.com

https://www.crazyfortune.bet/

Regards,

Crazy Fortune Customer Service

www.crazyfortune.bet

old casino URL

https://www.crazyfortune.bet/

New casino URL

https://www.crazyfortunecasino.bet/

I got in touch via the email that the Casino sent me and I received this response:

Dear Madam:

The referred to website is unknown/unlicensed, as can be seen on their website. Please do not play if you do not trust!

Antillephone NV

Compliance & Licensing Department

Dispute Resolution 8048/JAZ

None of them respond anymore.

Olá boa tarde,eu gostaria de saber como faço para conseguir receber os meus ganhos nesse casino,eles me mandaram essa mensagem:

#- Please type your reply above this line -##

Dan Aug 10, 07:04

Hello,

Thank you for contacting Crazy Fortune Customer Service

We have changed platforms and here is the email address for the platform that has your winnings. Just give them our old URL and then they will pay your winnings.

certria@gaminglicences.com

https://www.crazyfortune.bet/

Regards,

Crazy Fortune Customer Service

www.crazyfortune.bet

Antigo URL do casino

https://www.crazyfortune.bet/

Novo URL do casino

https://www.crazyfortunecasino.bet/

Entrei em contato através do e-mail que o Casino me mandou e recebi essa resposta:

Dear Madam:

The referred to website is unknown/unlicensed, as can be seen on their website. Please do not play if you do not trust!

Antillephone N.V.

Compliance & Licensing Department

Dispute Resolution 8048/JAZ

Nenhum deles respondem mais.

Hello Solarizy,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I must admit I am not quite sure what is going on here. Just to summarize - you previously played on the "old" website, and the casino didn’t pay out your winning and asked you to start playing on their "new" website, which should credit you your winnings. Is that correct?

Would you be so kind and forward me original emails between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

To summarize - you have already played on the "old" website, and the casino has not paid your winnings and has asked you to start playing on the "new" site, which should credit your winnings. This is correct?:

I played on the old site, and had the value of over $300 dollars in my account, I don't remember the exact real money balance amount.

After the site changed the money was gone from my account, I contacted them and they sent me this message.

(Log in and you will see your balance.

Please note that the new site is in EURO so we have converted your available balance.)

They added 250 euros to my account, and a bonus of another 250 euros to my account.

When trying to make a withdrawal it said that my funds were insufficient and appeared with €0.00,

I contacted the site again and was told that I had to complete the bonus requirements in order to request a withdrawal.

I contacted them again and mentioned that the balance I had before the site changed was real money, and that I didn't have any bonuses, that they had added this bonus to my account.

Then they told me to contact the old provider and pass their old URL that they would have to pay my earnings.

Para resumir - você já jogou no "antigo" site da Web, e o cassino não pagou seus ganhos e pediu que você começasse a jogar no "novo" site, que deve creditar seus ganhos. Isso é correto?:

Joguei no site antigo,e tinha o valor de mais de mais de $300 dólares na minha conta, não me lembro o valor exato saldo de dinheiro real.

Depois que o site mudou o dinheiro havia sumido da minha conta,entrei em contato com eles me enviaram essa mensagem

(Faça o login e você verá seu saldo.

Observe que o novo site está em EURO, portanto, convertemos seu saldo disponível.)

Adicionaram 250 euros a minha conta,e um bônus de mais 250 euros na minha conta.

Ao tentar fazer uma retirada dizia que meus fundos eram insuficiente e aparecia com €0,00,

Entrei em contato novamente com o site e me disseram que eu tinha que completar os requisitos do bônus para poder solicitar uma retirada.

Entrei em contato com eles novamente e mencionei que o saldo que eu tinha antes do site mudar era de dinheiro real,e que eu não tinha nenhum bônus,que eles que tinham adicionado esse bônus na minha conta.

Aí eles disseram para eu entrar em contato com o antigo provedor e passar o antigo URL deles que eles que teriam que pagar meus ganhos.

Thank you very much Solarizy for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Solarizy!

From now on, I will take care of your complaint. I would like to invite representatives of Crazy Fortune Casino into this complaint in order to help us resolve the issue.

Should I wait for the Casino to get in touch with you?

Devo aguardar o Casino entrar em contato com vocês?

Olá boa noite,estava verificando meus email e percebi que recebi um e-mail do suporte do casino.

Isso no dia 14/08

Assunto: Balance of Funds to be Returned

Hello Amanda,

We are contacting you to inform you that Mountberg decided to remove CrazyFortune due to repeated regulatory concerns, so unfortunately we won’t be representing them any longer. Your account has now been closed but we notice you have a balance of $330.25 and would like to arrange payment of these funds back to you.

In order to make the payment of these funds it is necessary to indicate by which payment method you would like to receive them. We kindly ask you to read the following instructions carefully and send us the requested information depending on the payment method selected.

Enviei uma mensagem para eles estou esperando para ver se obtenho alguma resposta.

Hello Solarizy!

Do I understand it correctly, that the amount in the email you've just received in your email is the missing amount from casino and now it is supposed to be transferred to you?

This e-mail I received on the 14/08, I had not seen it, I only saw it yesterday, but I had already sent several e-mails to them after the 14/08 and I didn't get a return from them.

I sent them an email yesterday, but I still haven't got an answer, I don't know if they will get back to me.

On the old site I had more than $300 worth in my account, I don't remember the exact amount.

Esse e-mail eu recebi no dia 14/08,eu não tinha visto,fui ver só no dia de ontem, porém eu já tinha enviado vários e-mail a eles depois do dia 14/08 e não obtive retorno por parte deles.

Enviei um e-mail p eles ontem,mais ainda não obtive resposta, não sei se irão me retornar.

No site antigo eu tinha o valor de mais de mais de $300 dólares na minha conta, não me lembro o valor exato.

Any answers about my case?

Alguma resposta sobre o meu caso?

Dear Solarizy!

Did you receive any funds as it was stated in the email you received?

I didn't receive it at all, the casino support doesn't answer me anymore.

Não recebi no nada,o suporte do casino não me responde mais.

Hello Solarizy!

Please accept my apologies for a delayed answer, since there was no further development, I would like to give one more try to contact the casino's representatives in order to help us resolve the issue.

Please feel free to get in touch with the Casino, I haven't gotten any feedback from their support, I don't think they will respond to you either.

Fique a vontade para entrar em contato com o Casino, não obtive retorno da parte do suporte deles,creio que não irão responder a vocês também.

We would like to ask Crazy Fortune Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

They won't answer 🤦🏻‍♀️, the Casino already has a bad reputation, so it doesn't matter for them!

Não vão responder 🤦🏻‍♀️,o Casino já tem uma má reputação, então pras eles tanto faz!

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way, which will cement it's reputation in the lower ranks on our website.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.