Donbet Casino - Se ha denegado el retiro del jugador.

I used the free spins and with the winnings, I played Crazy Time and won €1000. After completing the verification, I made a withdrawal request. This morning it was denied, and the money was deducted from my account with an external withdrawal. They claimed I violated rule 10 of the terms and conditions, specifically regarding anti-corruption 😂😂

Ho usufruito degli spin gratuiti e con il ricavato ho giocato a crazy time ,ho vinto 1000€ ,dopo aver effettuato la verifica ho effettuato la richiesta di prelievo ,stamattina è stata rifiutata e i soldi sono stati detratti dal mio conto con un loro prelievo esterno ,hanno detto che ho violato la regola 10 dei termini e condizioni ,ovvero anticorruzione 🤣🤣

Hello Sasso,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Donbet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What kind of bonus did you use exactly and when was the last time you deposited money into the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The type of bonus was free spins, the account was verified last night before making the withdrawal, I spoke to the casino this morning, I have screenshots of the chats

Il tipo di bonus erano free spins,l’account è stato verificato ieri sera prima di effettuare il prelievo ,ho parlato con il casinò stamattina,ho screen delle chat

Hello Sasso,

Would it be possible to forward the communication between you and the casino along with your deposit, bonus and betting history to nikolas.b@casino.guru for further review?

Looking forward to your response.

Regards,

Nick

Good morning, done.

I attached some photos that I had already taken, now I entered the site, I realized that they have cancelled the transactions..

Buongiorno,fatto.

Ho allegato delle foto che già avevo fatto ,ora sono entrato sul sito ,mi sono reso conto che hanno cancellato le transazioni..

Hello everyone.

The player has created tens of accounts and abused the Donbet Casino freespins promotion. The casino has acted according to it's rules and enforced an anti-fraud policy.

Dear CasinoGuru representative, we will send you the proof on the mail you mentioned above.

Only one account has been verified, the other profiles made by my friends have not been verified, they have different data and are different people, some of them have not been verified by the site, they have not withdrawn either, the problem is that you do not like the fact that money has been stolen from you without putting anything into it

È stato verificato un solo account ,gli altri profili fatti dai miei amici non sono stati verificati ,hanno dati diversi e sono persone diverse ,alcuni di loro non sono stati verificati dal sito ,neanche loro hanno prelevato ,il problema è che a voi non va giù il fatto che vi siano stati sfilati soldi senza buttarci nulla dentro

Hello Sasso,

It does not make any difference how many accounts are verified, you simply can't create more than 1 account at any online casino.

Additionally, registering or playing from same device, even if the account belongs to somebody else is strictly prohibited.

Regards,

Nick

The other accounts were registered to my friends, each with their own profile, if there are several namesakes it is because my grandfather made more accounts but as soon as I told him it was not legal he stopped and did not verify anything, the only profile that I personally opened is the verified one

Gli altri account erano intestati ai miei amici ,ognuno con il proprio profilo,se ci sono diversi omonimi è perché mio nonno ha fatto più account ma appena gli ho detto che non era lecito si è fermato e non ha verificato nulla ,l’unico profilo che ho aperto io personalmente è quello verificato

It seems logical to me that when I see a good deal I invite my friends or relatives to try it.

Mi sembra logico che vedendo una promozione vantaggiosa inviti i miei amici o parenti a provarci

Then if this breaks the laws of your casino or your license I apologize but I was not aware of that

Poi se questo infrange le leggi del vostro casinó o della vostra licenza chiedo scusa ma non ne ero a conoscenza

Dear Sasso,

After carefully reviewing the evidence provided by the casino, we regret to inform you that we must reject your complaint.

While inviting friends to play is perfectly acceptable, the creation of multiple accounts with similar usernames, dates of birth, and other overlapping details has been identified. This strongly indicates that these accounts belong to you. Please note that creating even a second account is a direct violation of casino rules, and the creation of multiple accounts leaves no room for us—or anyone else—to assist further in this matter.

We kindly remind you to ensure that you only hold a single account at any online casino to avoid such issues in the future.

Thank you for your understanding.

Best regards,

Nick