Energy Casino - El depósito del jugador nunca se ha acreditado en su cuenta.

I have deposited € 100 and decided on the promotion. The deposit was withdrawn from but not credited to my casino account. Support cannot be reached in live chat, by phone or by email (German + English). Have made various screenshots

Ich habe 100€ eingezahlt und mich die Promo-Aktion Entschieden. Die Einzahlung wurde vom abgezogen aber mir nicht im Casino-Konto gutgeschrieben. Der Support ist weder im Live-Chat, noch telefonisch noch per E-Mail (Deutsch + Englisch) zu erreichen. Habe diverse Screenshots erstellt

Dear Joeblack777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider, as this is a standard procedure. The payment provider needs to investigate what happened to your funds, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

Please let me know if there is anything else I could do for you in the meantime.

Best regards,

Kristina

Dear Joeblack777,

Has there been any news? Have you tried contacting your payment provider? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.