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Petronela Kontos

Complaints Team Lead

Petronela is leading our Complaints Resolution Team and helping out with more complicated cases. Previously, she was spending most of her time with player complaints and her speciality was to be the first responder. Even though she is now taking care of the whole complaints team, she still might find herself replying to cases from the first line. She has over 12 years of casino industry experience, which she masterfully uses in her day-to-day activities.

Petronela believes in the inevitable victory of good over evil and has a personal motto “For every minute you are angry, you lose sixty seconds of happiness.” The two qualities make her one of the best people out there that players can trust with their online casino-related complaints

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Respuestas a quejas de Petronela Kontos

Español
Dear gpac2024,Thank you for sharing your concerns with us. I understand that ... hace 1 mes
Hi nscsrwdnym,After carefully reviewing your case, we found that since you di... hace 1 mes
Hi sylviabezerradacruz,As I mentioned in my previous response, since you neve... hace 1 mes
Dear cassandr0,Thank you for the additional information.Unfortunately, we reg... hace 1 mes
Thank you very much, NCampos93, for providing all the necessary information. ... hace 1 mes
Dear TheCooN82,Great news :) We're glad to hear that your issue has been reso... hace 1 mes
Dear Laban33,Perfect :) We're glad to hear that your issue has been resolved.... hace 1 mes
Thank you very much, joaccozuccala, for providing all the necessary informati... hace 1 mes
Dear traumfaengerbaby,Great news :) We're glad to hear that your issue has be... hace 1 mes
Thank you very much, taarroo, for providing all the necessary information. I ... hace 1 mes
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