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Petronela Kontos

Complaints Team Lead

Petronela is leading our Complaints Resolution Team and helping out with more complicated cases. Previously, she was spending most of her time with player complaints and her speciality was to be the first responder. Even though she is now taking care of the whole complaints team, she still might find herself replying to cases from the first line. She has over 12 years of casino industry experience, which she masterfully uses in her day-to-day activities.

Petronela believes in the inevitable victory of good over evil and has a personal motto “For every minute you are angry, you lose sixty seconds of happiness.” The two qualities make her one of the best people out there that players can trust with their online casino-related complaints

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Respuestas a quejas de Petronela Kontos

Español
Unfortunately, we’re rejecting this case because the player hasn’t responded ... hace 4 años
Unfortunately, we’re rejecting this case because the player hasn’t responded ... hace 4 años
Unfortunately, we’re rejecting this case because the player hasn’t responded ... hace 4 años
Unfortunately, we’re rejecting this case because the player hasn’t responded ... hace 4 años
Dear Carl,Please understand, that it is very difficult for us to proceed with... hace 4 años
Thank you very much Rafael for providing all the necessary information. I wil... hace 4 años
Great news 🙂 As the complaint has been successfully resolved, we will n... hace 4 años
Thank you very much Julian for providing all the necessary information. I wil... hace 4 años
Hello,Thank you very much for your reply and once again for your feedback too... hace 4 años
Thank you very much for your quick reply. I will now transfer your complaint ... hace 4 años
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