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Petronela Kontos

Complaints Team Lead

Petronela is leading our Complaints Resolution Team and helping out with more complicated cases. Previously, she was spending most of her time with player complaints and her speciality was to be the first responder. Even though she is now taking care of the whole complaints team, she still might find herself replying to cases from the first line. She has over 12 years of casino industry experience, which she masterfully uses in her day-to-day activities.

Petronela believes in the inevitable victory of good over evil and has a personal motto “For every minute you are angry, you lose sixty seconds of happiness.” The two qualities make her one of the best people out there that players can trust with their online casino-related complaints

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Respuestas a quejas de Petronela Kontos

Español
Dear Veronica,Unfortunately, but without supporting evidence there is not muc... hace 4 años
Dear Hlyweush,Since you haven’t placed a deposit and accumulated your winning... hace 4 años
Thank you very much Kaneesha for providing all the necessary information. I w... hace 4 años
Dear Jordan,Thank you for forwarding all the screenshots, but unfortunately, ... hace 4 años
Dear Halil,Once again, I’m sorry to hear about your problem. Since you have p... hace 4 años
Dear kucia666,Thank you very much for contacting us. I’m very sorry to hear a... hace 4 años
Thank you very much Antonios for providing all the necessary information. I w... hace 4 años
Thank you very much Issara for providing all the necessary information. I wil... hace 4 años
Thank you very much Tomi for providing all the necessary information via emai... hace 4 años
Thank you very much Leanne for providing all the necessary information. I wil... hace 4 años
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