EuroBets Casino - La retirada del jugador se retrasa.

Hello cozzy30,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Eurobets Casino.

Please allow me to ask you a few more question before we would move forward.

What kind of bonus did you use to accumulate your winnings? Was this your first ever withdrawal request in the casino? Did you contact the casino with this issue and if yes, how did they explain the delay?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

The bonus I used was 2 teared first you had 30 minutes of free play with $292.00 and if you managed to build that it went into a second tear in which you deposit of $25.00 and try to win a total of $317.00 the playthrough amount is 35x and I was successful for the first-time doing this,I have tried several times in the past with this offer. As far as your question about my withdrawal this is my first withdrawal at this casino. I have contacted the casino daily for the last 10 days to pretty much get the same answer of "you will get it soon" thou on Friday they said I would get an email from there finance team which I didn't.

Thank you cozzy30 for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello cozzy30,

I looked at your complaint and will do my best to help you. I would like to invite Eurobets Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Thanks for all the help your trying to provide...

Still nothing no emails no payments,it's pathetic how this casino operates, chat reps keep saying it will be handled soon....

We would like to ask the Eurobets Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Like I have said it is pathetic that they can't pay or reply as to why they are taking so long. I have deposited well over $500.00 with them and if they pay still plan on making deposits...

Shocked but my money hit my bitcoin wallet today...

Dear cozzy30,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru