Evolve Casino - La solicitud de retiro del jugador permanece sin procesar.

I havent really had issues with this casino before. It was a wager free bonus and i followed all the rules. They have always processed my withdrawal in a couple of days but its still pending and I keep getting generic responses

Hello denedub,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Evolve Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick this is only just over a week. My account was verified well over a year ago and up until this withdrawals were only pending maximum of 48hrs. All recent emails/ chats have been about the delay. To be honest I'm not sure whether it was a wager free or there normal 100% bonus. However I completed what was required

Hello denedub,

We always recommend to wait for any withdrawal at least 14 days even if there was processed faster in the past. Specially if you used a bonus, the casino might to check of the game play, or even the payment provider may prolong the process.

Please let me know if it would take longer than 2 weeks and we can try to intervene.

Regards,

Nick

Dear denedub,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Apologies I cancelled the withdrawal and changed it to btc and amazingly paid next day. After all that I closed the account

Dear denedub,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru