Frumzi Casino - La retirada del jugador se retrasa.

About a month ago, I deposited money into the casino. I won somewhere between 100-200, but I don't remember the exact amount. I closed my account to avoid spending the money. Now, a month has passed, and I've talked multiple times with the casino's customer service, who keep saying they will process a manual withdrawal, but nothing has shown up. Today, I asked how much money was left in the account, and customer service just closed the chat, and I couldn't get back into live chat.

Talletin casinolle vähän vajaa kuukausi sitten. Voitin jotain 100-200 välillä tarkkaa summaa en muista. Suljin tilini jotta en pelaisi rahoja pois. Nytten on kulunut kuukausi ja olen jutellut useita kertoja casinon asiakaspalvelun kanssa jotka väittävät tekevänsä manuaalisen noston mutta mitään ei näy. Tänään kysyin paljon tilillä on rahaa ja asiakaspalvelu vaan sulkeutui enkä pystynyt enään mennä live chatiin takaisin.

Hello Jesu55,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Frumzi Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hey. The account is not verified with it

it has not been asked or demanded anywhere. Would part of the winnings have been bonus and part raw money if I remember correctly. I last spoke today when the chat was closed in the middle of everything when I asked how much money was in the account.

Hei. Tiliä ei ole vahvistettu sillä

sitä ei missään kohtaan ole kysytty tai vaadittu. Olisiko osa voitoista ollut bonusta ja osa raakaa rahaa jos oikein muistan. Puhuin viimeksi tänään, milloin chatti suljettiin kesken kaiken, kun kysyin paljon tilillä oli rahaa.

Money received. No more problems with Frumz.

Rahat saatu. Frumzin kanssa ei enään ole ongelmia.

Dear Jesu55,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru