Johnny Kash Casino - La retirada del jugador se ha retrasado.

Hi My name is Surender M** and my acoount name is sammoar in Johnny KAsh Online Casino.

i have been been playing with casino for two weeks and recently got lucky and win big amount and now they are keep rejecting my request for withdrawal and keep asking me the same documents even after i provide them all my legal documents.

they approved my KYC already and verified my account and said on call yesterday when they call me that everything good to go and we will process your money within 3-5 working days but now they keep sending me email after 24 hours that your money is reverse back in your online casino account because your banking details are incorrect and that is after they approved everything from my bank statement to my ID Proof.

Please if you can help me out to resolve this issue and help me out getting my money,

Thank You

Dear Surender,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Your requested withdrawal was cancelled, and all your money is back in your casino account. Is that correct?

I saw some conversation with the casino in your attachments, but if there is any other communication would you be so kind and forward it to kristina.s@casino.guru? I would especially like to see the message where the casino stated the reason for cancelling your withdrawal.

Thank you in advance for your reply. I hope we will be able to help you with this case as soon as possible.

Best regards,

Kristina

hello

I have tried to withdraw again the way they said to me do and now just waiting for them to process the money .

i hope they put the money this time in my account.

thank you for your reply

Surender, thank you for letting me know, let's give it a few more business days. I will keep this complaint opened until you successfully receive your withdrawal and I would like to ask you to keep me updated.

Yeah sure kristina

I will keep you updated

thank you

Dear Surender,

Have you received your winnings? Is there anything new? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Hi kristina

thank you I have received it and I have another withdrawal I made again which I’m expecting to be clear within this week and I have received an confirmation email for my withdrawal from them as well so I hope I will get the money clear soon.

thank you for your help

Thank you for letting me know! Can we close the complaint now or should we wait until you receive your second withdrawal?

hi Kristin

you can close the case as I have received the money today

thank you

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.