LeoVegas Casino - El retiro del jugador se retrasa debido a problemas de verificación de la cuenta.

Good evening,

The casino LeoVegas has not accepted either my driver's license or my ID for quite some time, even though they were submitted with a high-resolution mobile phone camera.

Because of this, I have also been waiting for a withdrawal of €40 for months.

Thank you for any help.

Guten Abend,

das Casino LeoVegas akzeptiert seit geraumer Zeit weder meinen Führerschein noch meinen Ausweis obwohl er mit einer hochauflösenden Handykamera eingereicht wurde.

Ich warte deshalb auch schon seit Monaten auf eine Auszahlung von 40 €

Ich danke für jede Hilfe

Hello kniwli,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LeoVegas Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good day,

My verification process has been running for about half a year.

I don't fully understand the casino in their explanations; they tell me that their system can't read the documents, why I can't understand. I have uploaded the documents several times without any progress, the system can't read your documents.

Could it be my ad blocker? I can't really imagine it, so I logged in via Firefox without an ad blocker and submitted the documents:

I don't want to accuse the casino of any ill will, but something is wrong. I'll wait for their response.

Guten Tag,

mein Verifizierungsprozess läuft seit ungefähr einem halben Jahr.

Ich verstehe das Casino in ihren Erklärungen nicht ganz; sie erklären mir dass ihr System die Dokumente nicht lesen kann, warum kann ich nicht verstehen. Ich habe zum wiederholten Mal die Dokumente hochgeladen, ohne irgendeinen Fortschritt, das System kann ihre Dokumente nicht lesen.

Sollte es an meinem Ad-Blocker liegen ? Ich kann es mir kaum vorstellen, ich habe dann mal mich über Firefox ohne Ad-Blocker angemeldet und die Dokumente eingereicht:

Ich will dem Casino keinen schlechten Willen unterstellen, aber irgendetwas läuft schief. Ich warte mal auf ihre Antwort.

Hi Nick,

I got a mail that Casino Leo Vegas has accepted my documents

Thank you for your help once again

kniwli

Dear kniwli, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru