MostBet Casino - El jugador está experimentando un problema no especificado.

This amount has been scammed for more than 7 days, the chat stalls, everyone stalls, I rightfully want my money

ID 79354749

People who don't play run the risk of never seeing the money again. They are tired of deceiving me.

Either this will be resolved this week or I will move on to the criminal complaint of Scam and Robbery, I have a lot of evidence, including employees telling me to bet that money, that is, trying to move my head to spend the 2000 euros.

Burlaram este valor á mais de 7 dias, o chat enrola, toda a gente enrola, quero o meu dinheiro por direito

ID 79354749

As pessoas que nao joguem, correm o risco de nunca mais verem o dinheiro. Estão fartos de me enganar.

Ou isto fica resolvido esta semana ou irei passar para queixa crime de Burla e Roubo, tenho imensas provas , inclusivé colaboradores a dizerem para eu apostar esse dinheiro, ou seja a tentar me mexer com a cabeça para gastar os 2000 euros.

Dear fiwuipa87,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Mostbet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

I had withdrawals 10 days ago and everything went fine I withdrew it by mastercard and the money landed in my account, I continued to play and I made another 2000 euros to my surprise when I withdraw the money by the same method it says "REFUSED" i.e. I have been there since that day November 18 withdrawal money is always refused. They said to change the withdrawal method, when I tried another method, it is necessary to enter the confirmation code and I put it and it always gives an error. The chat doesn't help, they don't do anything, the only answer is "it was passed to the specialists" we are always in this.

I will inform the Portuguese authorities because this is SCAM AND CRIME and I will inform the influencers because they are promoting a page of Scammers

Eu tive saques á 10 dias e correu tudo normal retirei por mastercard e o dinheiro caiu na minha conta, continuei a jogar e fiz mais 2000 euros qual o meu espanto quando levanto o dinheiro pelo mesmo metodo dá "RECUSADO" ou seja ja estou desde dia 18 de novembro que o dinheiro para saque é sempre recusado. Disseram para mudar de metodo de levantamento, quando tentei outro metodo, é necessario inserir o codigo de confirmaçao e coloco e da sempre erro. O chat nao ajudam nao fazem nada a unica resposta é " foi passado aos especialistas" andamos sempre nisto.

vou comunicar ás autoridades portugues pois isto é BURLA E CRIME e vou comunicar aos influencers porque andam a divulgar uma pagina de Burloes

One more day without getting my money, when so much money I invested

Mais um dia sem conseguir meu dinheiro, quando tanto dinheiro investi

I still don't get my money. Nobody plays in this casino, because it was the only money they had and they kept it

Continuo sem me darem o meu dinheiro. Ninguem jogue neste casino, pois era o unico dinheiro que tinha e ficaram com ele

it's been 13 days and money doesn't even see it

ja passaram 13 dias e dinheiro nem ve lo

Thank you fiwuipa87 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear fiwuipa87,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Mostbet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Mostbet Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Good afternoon, Dear fiwuipa87 !

According to the latest information we have, your transactions have been rejected by our security service. We advice you to continue your gaming activity.

Have a good day!

Your Mostbet

Greeting all,

Could you please explain why the player is unable to withdraw the funds?

I am looking forward to your response.

Kind regards,

Stefan

Hi Dear Stefan,

Decline was from side of our securiy department, it declines withdrawals when there is suscipicious activity, but it doesn't mean that client cannot withdrawal it at all, he could do it but after some time, what was in this case of our client.

Have a good day!

Your Mostbet

Good Morning,

the money from my withdrawal was for having played and having won a prize, what logic does what you are saying?

What you want is to block the money so that people can't get up and end up throwing everything.

I'm not fooled anymore I still have 1200 euros to be withdrawn and so far nothing.

be ashamed and end the platform. Or else nobody put the money there

Bom dia,

o dinheiro do meu saque foi por ter jogado e ter me saido prémio, que logica tem o que está a dizer?

voces querem é bloquear o dinheiro para assim as pessoas nao conseguirem levantar e acabar por jogar tudo.

a mim nao me enganam mais inda tenho 1200 euros para ser levantados e ate agora nada.

tenham vergonha e acabem com a plataforma. Ou entao que ninguem ponha lá o dinheiro

I still have 1200 euros blocked when I won naturally in a game after several top-ups

Continuo com 1200 euros bloqueados quando ganhei de forma natural num jogo depois de vários carregamentos

Hi Dear fiwuipa87,

We see that your last withdrawal attempt was successful.

Have a good day!

Your Mostbet

Dear fiwuipa87,

Could you please confirm if you have received the payment?

Kind regards,

Stefan

Dear fiwuipa87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear fiwuipa87,

As we haven't heard from you, we will close this complaint as "rejected".

Feel free to contact us if you run into any issues with this or other casinos. We are here to help.

Kind regards,

Stefan