Mr. O Casino - El proceso de verificación del jugador se ve obstaculizado.

They wont accept my verification application, I have sent them multiple documents that confirm my identity.

They do this because they don't want to pay out my free bonus win.

They don't respond to emails either.

Hello hanktank123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr. O Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello, you have to go through the verification process to be able to withdraw money from your account. I won their welcome offer and I then submitted all the documents they had asked for, which were as follows:

Card on my passport

Briefly about myself

Image of a document with my name and address on it.

I sent in a picture of my electricity bill which was one of the suggestions the website had suggested as a document to verify address on. But received an email 2 days later that they could not verify my address on that document, which I thought was strange because it says my full address and name on that document.

But then I sent in a picture of my identity card from Sweden's tax authorities. But that was not approved either. Seems like they just don't want to approve me no matter what I submit.

My photo on my passport and the photo of me were approved the first time I submitted But the second time everything was denied even though I submitted the same photos the first time.

I have tried emailing them a number of times but the only email I received in response was that my documents were not approved, not why they were not approved, just that they had not been approved.

Now getting no answers as to why my documents were not approved.

It can be added that according to themselves it should take between 24 and 48 hours to be approved.

Hej, verifiering processen måste man gå igenom för att kunna ta ut pengar ur sitt konto. Jag vann på deras välkomms erbjudande och jag sen skickade jag in alla dokument som dom hade fråga, vilket var följande:

Kort på mitt pass

Kort på mig själv

Bild på ett dokument som det står mitt namn och adress på.

Jag skickade in bild på min elräkning vilket var ett av förslagen som hemsidan hade förslagit som dokument för att verifiera adress på. Men fick ett mail 2 dagar senare att dom inte kunde verifiera min adress på det dokumentet, vilket jag tyckte var konstigt för det står hela mim adress och namn på det dokumentet.

Men sen skickade jag in bild på mitt personbevis från Sveriges skatteverk. Men det godkänndes inte heller. Verkar som dom bara inte vill godkänna mig vad jag än skickar in.

Min bild på mitt pass och bilden på mig godkänndes första gången jag skickade in Men andra gången blev allt nekat ändå att jag skickade in samma bilder första gången.

Jag har försökt maila med dom antal gånger men enda mailet som jag fått som svar var att mina dokument inte godkänndes, inte varför dom inte godkändes bara att dom inte hade blivit godkända.

Får nu inga svar på varför mina dokument inte blev godkännda.

Kan tilläggas att enligt som själva ska det ta mellan 24 och 48h att bli godkännd.

Hello hanktank123,

Since when is the verification ongoing?

Dear hanktank123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.