Mr Bet Casino - El jugador tiene problemas para completar la verificación de la cuenta.

Hello Casino Guru Team,

I have problems with the payout at Mr. Bet again (just like in November 2022, also clarified about you back then) today it's the same again Mr. Bet wanted confirmation that the Paysafe account is mine, I sent the confirmation on Sunday and nothing more from the side heard from mr bet!!!!

ed is really sad how mr bet behaves when paying out winnings because they don't want to pay out at all!!!! Please help me. Thanks

Best regards

ondrej

Hallo Casino Guru Team,

ich habe wieder Probleme mit der Auszahlung bei Mr. Bet ( So wie im November 2022, auch über euch geklärt damals) heute ist es wieder so Mr. Bet wollte Bestätigung das das Paysafekonto meins ist, habe die Bestätigung am Sonntag geschickt und Seiten nix mehr gehört von Mr. Bet!!!!

ed ist wirklich traurig wie sich Mr Bet verhält bei Gewinn Auszahlung nämlich sie wollen am besten garnicht auszahlen!!!! Bitte helfen sie mir. Danke

mit freundlichen Grüßen

ondrej

Dear Andi0007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Prtronela,

This time it's about verifying the paysafe payment method, I sent the document and I've been waiting for an answer for 3 days!

Hallo Prtronela,

Es geht diesmal um die Verifizierung der Zahlungsart paysafe, ich habe das Dokument geschickt und seit 3 Tagen warte ich auf Antwort!

Hello,

short update the payment method was verified on the Mr.Bet page I am now also verified (again) but now the support wrote to me and wants a residence permit for Austria from me, but I don't have it because I'm an EU citizen and they don't have it was already an issue in November 2022 was clarified at the time by my employer's payslip now I've sent payslips again! I feel so ripped off by Mr.Bet they just don't want to pay out my money!!!!! Cheeky especially because I did the whole thing in November 2022!!!

Hallo,

kurzes Update die Zahlungsart wurde verifiziert auf der Seite Mr.Bet bin ich jetzt auch verifiziert (Wiedermal) aber jetzt hat mir der Support geschrieben und möchte von mir eine Aufenthaltsgenehmigung für Österreich das habe ich aber nicht da ich eu Bürger bin und diese keine haben das war schon Thema im November 2022 wurde geklärt damals durch Lohnzettel meines Arbeitgeber jetzt hab ich wieder Lohnzettel geschickt! Ich komme mir so verarscht vor von Mr.Bet die wollen einfach nicht mein Geld auszahlen!!!!! Frechheit vorallem weil ich das ganze schon im November 2022 mit gemacht habe!!!

Thank you very much, Andi0007, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi Andi0007,

I've just reviewed your case and am very sorry that you came across such an issue. In order to help you resolve the problem, I will contact the casino.

I'd like to invite Mr Bet Casino to join this conversation and participate in the investigation.

Can you please provide us with any reasons why the verification that was previously done is necessary again?

Best regards,

Tomas

Dear All,

Please be informed that the Player's account was successfully verified on 2023-06-22. The user has no active balance for withdrawal as he used it by playing.

Dear Mr Bet Casino, thank you for the information.

Andi0007, can you please confirm this is correct so we can close the case accordingly?

Kind regards,

Tomas

Hello, now I wanted to withdraw 400 euros again and Mr. Bet writes again he needs a residence permit from me !!!!!

Mr. Bet wrote you now that I am fully verified!!! What's that supposed to mean now I want my money!!!!

Mr Bet is screwing people

Hallo, jetzt wollte ich wieder 400 Euro abheben und Mr. Bet schreibt wieder er braucht eine Aufenthaltserlaubnis von mir!!!!!

mr. Bet hat dich jetzt selber geschrieben das ich voll Verifiziert bin!!! Was soll das jetzt wieder ich will mein Geld!!!!

Mr Bet verarschst Leute

Here's the proof, I got this email today from Mr. Bet!!!!

But why when Mr.Bet wrote here that I have been verified since 06/23/2023

Hier noch der Beweis, diese email habe ich heute von Mr. Bet bekommen!!!!

Aber warum wenn Mr.Bet hier geschrieben hat das ich seit 23.06.2023 verifiziert bin

And here's another email from Mr.Bet 😂

they don't even want to pay out lesbian 400 euros😂😂😂😂

Mr. Bet wrote here at casinoGuru that I've been verified since 06/22/2023 and now I'm not again???? I think Mr.Bet likes to play with his customers!!!!!

Und hier noch eine Mail von Mr.Bet 😂

die wollen nicht mal lesbische 400 Euro auszahlen😂😂😂😂

Mr. Bet hat hier bei casinoGuru geschrieben das ich seit 22.06.2023 verifiziert bin und jetzt doch wieder nicht???? Ich glaube Mr.Bet spielt gerne mit seinen Kunden!!!!!

Dear Mr Bet Casino,

Can I inquire as to why there is a need for re-verifying the same information? It has been previously established and confirmed that the player's account was successfully verified on 2023-06-22.

Thank you.

Kind regards,

Tomas

Hello, Tomas!

I must confess there was a misunderstanding, and verification is still required. We still require a document mentioned in our email to complete the verification. 

Dear Andi0007,

We ask you to provide us with one of the following documents:

- Residence permit;

- Payslip;

- Employment contract.

Thanks for your understanding and cooperation!

Dear Andi0007,

Can you please provide the casino once more with one of the above-requested documents? I know it must be frustrating, but let's just finish the process.

Thank you.

Kind regards,

Tomas

Dear Andi0007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Kind regards,

Tomas