Mr Sloty Casino - El retiro del jugador se ha retrasado.

Hi there,

Since the middle of September I have been waiting for my payment of 1500 euros.

The same excuses multiple times in chat or by e-mail. Finance division overloaded. I should still wait. And after 2 months why that?

Hallo,

Warte seit mitte September auf meine Auszahlung von 1500 Euro.

Mehrfach im Chat oder per E-mail die selben Ausreden. Finanz-Apteilung überlastet. Ich soll noch warten. Und das nach 2 Monaten wieso das?

Dear Karl,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi there,

I can no longer access the account because it has been blocked.

It is claimed that this is the reason why it takes longer to withdraw as everything needs to be checked. I can't say whether the casino has a problem. I used it for sports betting.

Please help on this

Hallo,

ich kann nicht mehr auf das Konto zugreifen, da ich sperren lassen habe.

Es wird behauptet, dass aus diesem Grund die Auszahlung länger dauert, da alles geprüft werden muss. Ob das Casino ein Problem hat kann ich nicht sagen. Ich habe es wegen Sportwetten benutzt.

Bitte um Hilfe hierzu

Could you please advise, Karl, why your account has been blocked? Have you requested it or it has been blocked by the casino?

Hi there,

I requested it.

Since I don't want to play anymore.

Hallo,

Ich habe es angefordert.

Da ich nicht mehr spielen will.

I see. Have you provided all the necessary personal documents to verify your account? Please understand it needs to be verified even if it has been blocked.

Hi there,

yes all documents sent.

KYC is ready, everything I've done.

Hallo,

ja alle Dokumente gesendet.

KYC ist fertig alles habe ich gemacht.

Thank you very much, Karl, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Karl,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Mr Sloty Casino to the conversation to participate in the resolution of this complaint.

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Karl,

I tried to get in touch with the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I wish I could be of more help.

Best regards,

Peter