MyStake Casino - El jugador tiene problemas para completar la verificación de la cuenta.

Hello how are you. I have the account verified with documentation and with Gmail. I wanted to withdraw some dollars for litecoin and had a delay of 24 hours. I waited for it and the withdrawal was refused because my account is not verified. After that I can't play games, or withdraw money, or deposit money, it's been two days in which I'm stuck. I need an urgent solution

Hola cómo están. Tengo la cuenta verificada con documentación y con el Gmail. Quise retirar algunos dólares por litecoin y tenía una demora de 24 horas. La esperé y el retiro fue rechazado porque mi cuenta no está verificada. Después de eso no puedo jugar juegos, ni retirar dinero, ni depositar dinero, ya pasaron dos días en lo cual estoy estancado. Necesito una solución urgente

Dear andresgarci4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise the disputed amount?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The amount is 60 dollars. It's not much but in my country yes. My documents and my Gmail if they are confirmed. What rejects me is the address verification and I gave them a pdf file that verifies my address through the government. It's been days and their support service is horrible.

El montó es de 60 dólares. No es mucho pero en mi país si. Mis documentos y mi Gmail si están confirmados. Lo que me rechaza es la verificación de domicilio y les di un archivos pdf que verifica mi domicilio a través del gobierno. Hace días y su servicio de soporte es horrible.

Could you please advise how many days ago you initiated the account verification?

Dear andresgarci4,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.