Nitrospins Casino - La retirada del jugador se ha retrasado.

I played the welcome bonus and tried to cash out the winnings of 913 euro. My account is already verified but they are just making up excuses to avoid paying me it seems. They just say I have to be more patient and that I have to wait a little more, but it has already been a month now.

Dear santiagomm,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela

Yes, it is still pending.

I have asked them and they always give the same standard reply:

Hello ,

We appreciate your patience as we work through a backlog of payments. Rest assured, we're actively resolving the issue and will have your payment processed as soon as possible.

Best regards

I find it hard to believe that such a small casino has so many transactions to process that it will take them 1 month to finish mine.

Thank you very much, santiagomm, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear santiagomm, 

My name is Katarina, and I will be assisting you in solving this case.

I will now contact Nitrospins Casino outside this complaint thread and let you know any new information once I receive it.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear santiagomm, 

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

As you might know, Nitrospins Casino received a 4.7 bad reputation’ from us, which means we would not recommend players to choose this casino. I strongly recommend only choosing casinos that have received at least a ‘Very good reputation’. You can check the list of the casinos we recommend on our website. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.