Nomini Casino - La cuenta del jugador se cerró después de una victoria significativa.

My account was closed and withdrawal requests were canceled. I can no longer log in and I'm not being given any reasons via live-chat nor any responses to my emails. My account balance is approximately 1730 CHF.

I only had the account for about two weeks, and the initial withdrawals had been successful. After a bigger win, my account was abruptly closed.

Konto wurde geschlossen und Auszahlungsanfragen wurden abgebrochen. Login nicht mehr möglich. Ich erhalte keine Gründe via Live-Chat und per Email antwortet niemand. Kontoguthaben ca. 1730 CHF.

Hatte das Konto erst ca. 2 Wochen, die ersten Auszahlungen sind auch angekommen. Nach einem grösseren Gewinn wurde dann das Konto geschlossen.

Dear doxxhopper93,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

• The winnings were achieved without a bonus
• I played live casino games, occasionally sports betting

Best regards

Hallo,

• Die Gewinne wurden ohne Bonus erzielt
• Ich habe Live-Casino Spiele gespielt, gelegentlich auch Sportwetten

Beste Grüsse

Hi doxxhopper93,

Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru?

Thank you.

Hello Petronela, I have just forwarded the information.

Hallo Petronela, ich habe die Informationen soeben weitergeleitet.

I'm sorry for the late reply. Thank you very much, doxxhopper93, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi doxxhopper93,

I have reviewed your case and understand the situation. Allow me to reach out to the casino and make every effort to assist you. I would like to invite Nomini Casino to join the conversation and contribute to the resolution of this complaint.

Dear Peter,

Thank you for reaching out.

Please be informed that we sent you an email to peter.m@casino.guru. Looking forward to your reply.

Best regards,

Nomini.com

Thank you Nomini Casino team for the evidence and explanation.

Dear doxxhopper93,

I'm afraid, I won't be able to help you with this one. Your complaint will be rejected based on the evidence provided. The casino has to follow strict AML rules and therefore can't accept betting on opposite outcomes using two or more accounts. I can only recommend you refrain from using such strategies in the future to avoid trouble. If you disagree with our decision, please turn to the Antillephone Gaming Authority for further assistance (https://casino.guru/licensing-authorities/curacao-license-3). I wish I could be of more help.

Best regards,

Peter