Novibet Casino - Las ganancias del jugador han sido confiscadas.

hello, I played like every day the gold chips on novibet, I won 15 euros and I made 1000 euros in the space of 2 days. chance to play the donated chips and if he wins they will block him without even paying me because they told me that all the money was taken away and only a deposit of 10 euros was returned.. this is theft and bullshit...

γεια σας επαιξα οπως καθε μερα τις χρυσες μαρκες στην novibet κερδισα 15 ευρω και τα εκανα στην πορεια 1000 ευρω σε διαστημα 2 ημερων..εκανα αναληψη και μ φραξανε τν λογαριασμο λενε απο παραβιασα καποιους ορους..μα για ποιον λογο ν δωσεις σε καποιον την ευκαιρια να παιξει τις δωρεαν μαρκες και αν κερδισει ν τν φραξεις χωρισ καν ν με πληρωσουν γιατι μ ειπαν οτι αφαιρεθηκαν ολα τ χρηματα και επιστραφηκε μονο μια καταθεση π ειχα κανει 10 ευρω..αυτο ειναι κλεψιμο και κοροιδια...

Dear anth1968,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I apologize, but I am not completely sure I understand what happened. Do I understand correctly that the casino confiscated all your winnings? Have you accumulated your winnings with or without an active bonus?

Have you received any explanation from the casino regarding this situation?

Please, forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

hello, so I play the offers on novibet in my identified account, I have never made a deposit and the day before from the offer I won 15 euros in gold tokens, which I then made into 1000 euros...in the process I withdrew 700, while I had previously made a deposit 10 euros for my card to go through the system....they blocked my account because they told me that I violated some conditions 5.1 5.2.3 and general offers 13 14 17...for what reason do they allow me to play the offers while not they let me win..that is, they make fun of me normally, I won 1000 euros and they blocked me and they don't pay me...this doesn't make sense and I'm begging you to help me...I also want to mention that I didn't play from the device because it is late and I usually played from my boyfriend, so I don't know how it affected their decision not to pay me and to block me...this has happened and I feel that I have been cheated

γεια σας λοιπον εγω παιζω τις προσφορες στην novibet σε ταυτοποιημενο λογαριασμο μου δεν εχω κανει ποτε καταθεση και προεχθες απο την προσφορα χρυσες μαρκες κερδισα 15 ευρω τα οποια στην συνεχεια τα εκανα 1000 ευρω...στην πορεια εκανα αναληψη τα 700 ενω προηγουμενος ειχα κανει καταθεση 10 ευρω για ν περαστει η καρτα μ στ συστημα ....μ φραξανε τν λογαριασμο λοιπον γιατι μ ειπαν πως παραβιασα καποιους ορους 5.1 5.2.3 και γενικων προσφορων 13 14 17...για ποιον λογο μ επιτρεπουν ν παιζω τις προσφορες ενω δεν μ αφηνουν ν κερδισω..δηλαδη μ κοροιδευουν κανονικα κερδισα 1000 ευρω και μ φραξανε και δεν μ πληρωνουν...δεν εχει λογικη αυτο και σας παρακαλω πολυ ν μ βοηθησετε ...επισης θελω ν αναφερω πως δεν επαιζα απο την συσκευη μ διοτι ειναι αργη κ επαιζα συνηθως απο τ γαμπρου μ αυτο δεν ξερω κατα οσο επυρεασε την αποφαση τς ν μην μ πληρωσουν και ν μ φραξουνε ...αυτα εχουν συμβει και νιωθω πως με εχουν εξαπατησει

The winnings were not from any active bonus, they were from the free chips he gives for the casino every day which do not have a turnover requirement and from them I won 15 euros which I made about 1100 and as soon as I withdrew 700 after a while the M code blocked and they told me that I can't take the money

Τα κέρδη δεν ήταν από κάποιο μπόνους ενεργό ήταν από τις δωρεάν μάρκες π δίνει για τ καζίνο κάθε μέρα οι οποίες δεν έχουν προϋπόθεση τζίρου και από αυτές κέρδισα 15 ευρώ τα οποία έκανα 1100 περίπου και μόλις έκανα ανάληψη τα 700 μετά από λίγο έφραξε ο κωδικός Μ και Μ είπαν πως τα λεφτά δεν μπορώ ν τ πάρω

Thank you for your reply, anth1968. Does your boyfriend also have an active account at this casino? Do I understand correctly that you played using his device?

Yes he has an account and we live in the same house basically and I played from his device...

Ναι έχει λογαριασμό και αυτός μένουμε στο ίδιο σπίτι βασικά και έπαιξα από την συσκευή του ...

Could you please advise if you both played with No Deposit bonuses (free chips)?

Not only me

Όχι μόνο εγώ

But we both generally play those free chips

Αλλά τις παίζουμε και οι δύο γενικά αυτές τις δωρεάν μάρκες

I am sorry, anth1968, but two people playing from one device is prohibited by the vast majority of casinos. The casino is not able to detect precisely who was playing and when, and unfortunately, in this case, when both of you used no deposit bonuses, we cannot support you further. We would really like to help, but it is impossible for us this time.

I can only recommend that you both always play from your own devices to avoid situations like this in the future.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.