Ocean Breeze Casino - El retiro del jugador se ha retrasado.

I've been waiting for my 200 Euro payout since October 26th and haven't even received the email address of the casino's finance department via the chat. I think the license issue is a fake and they don't own one because it is a fraud casino.

Ich warte nun schon seit dem 26 Oktober auf meine 200 Euro Auszahlung und bekomme noch nicht mal die Email Adresse deren Finanzabteilung des Casinos über dem Chat. Ich glaube die Lizenz Ausgabe ist ein Fake und die besitzen keine, da es ein Betrug Casino ist.

Dear Soiser,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you, or it's still pending inside your casino account? Have you received any payments in the past? Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is unusually long time.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Soiser,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

They claim that the payment is processed and always put me off for another one. I still haven't received any money and the account details are correct. The casino is cheating.

Die behaupten das es bearbeitet wird die Auszahlung und vertrösten mich immer auf ein weiteres. Bei mir ist immer noch kein Geld angekommen und die Kontodaten sind richtig. Das Casino betrügt.

Have you received any transaction tracking number from the casino or other proof that the money has been sent? Which payment method you have opted for to receive your winnings?

The money was not sent to me

Das Geld wurde mir nicht gesendet

Is it still pending inside your account without being processed?

Dear Soiser,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We've reopened this complaint as per the player's request.

Additional comments from the player:

"No. 109367262 via bank transfer I wanted to cash out but it has still not been processed for transfer"

We’ve reopened this complaint as per the player’s request. 

Additional comments from the player:

"Nr. 109367262 per Bank Transfer wollte ich mir auszahlen lassen aber es ist immer noch nicht bearbeitet worden zur Überweisung"

Dear Soiser,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate https://casino.guru/ocean-breeze-casino-review#tab=js-tab-reputation. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.